Brand Certified
Banfield Pet Hospital
3.5(183 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
2221 Oakton St, Evanston, IL
60202, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(847) 492-9342
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Evanston provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
3.5
183 reviews
5 stars
87
4 stars
27
3 stars
11
2 stars
10
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor communication, including unresponsive staff and rude interactions, leading to frustration and dissatisfaction.
Veterinary Care
While some reviews praised the veterinary staff for their care and professionalism, others expressed concerns about misdiagnoses and inadequate treatment.
Wellness Plan Issues
Numerous complaints highlighted dissatisfaction with the Banfield Wellness Plan, including difficulties in cancellation and perceived upselling of unnecessary services.
Appointment Scheduling
Customers frequently mentioned issues with scheduling appointments, including long wait times and the requirement for drop-off procedures that were not well-received.
- EZellen zemel6 days ago5.0Wow, Dr.Ross even called to see how things were going with helpful advice and recommendations. All the stars were kind and caring.
- MMMakiFeb 11, 20265.0Walked in to see if my dog can be seen because she hasn’t been drinking or eating. Unfortunately, she could not be seen since they didn’t have any available time slot. However, Joel still went above and beyond to help us, and provided as much help that day. Fantastic customer service and genuinely cares for pets. Thank you, Joel. 🙏
- CMCassandra McGheeDec 10, 20254.0I always have to call to get my cat's lab results. I would greatly appreciate information in a timely fashion. Other wise the representatives and the doctors appear to care for my pet a lot.
- SMSara MOct 27, 20251.0They don’t answer the phone or call back
- RSRebecca SolomonOct 17, 20251.0DO NOT BUY THE BANFIELD WELLNESS PLAN!!! This review has nothing to do with the doctors or veterinary care at this location. I was upsold Banfield’s “Optimum Wellness Plan” when checking out/making payment during a routine wellness visit in May 2024. I never received a contract to review, they just added it to my invoice. I paid $76/month for a year and then $80/month for 4 months (after a bogus auto-renewal). My dog was euthanized at Banfield in September 2025 after being diagnosed with cancer 3 months prior. Banfield WILL NOT CANCEL the Wellness Plan!! They are forcing me to make EIGHT (8) more monthly payments of $80 for a wellness benefit, AFTER MY DOG DIED!!! I tried to call and convince them, but they are adamant. I paid that monthly fee for 18 months and barely used the benefits!! WHAT KIND OF COMPANY MAKES YOU PAY FOR PET BENEFITS AFTER YOUR PET DIES?!?!? Please, look at the complaints at the Better Business Bureau website. Look at the online complaints. DO NOT BUY AND MAKE THE SAME MISTAKE AS ME!!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Evanston?
Banfield Pet Hospital in Evanston is open Monday through Saturday from 8:00 AM to 6:00 PM and closed on Sundays as well as on major holidays like Thanksgiving and Christmas.
Does Banfield Pet Hospital provide emergency veterinary services?
No, Banfield Pet Hospital does not provide emergency services. However, during hospital hours, they offer urgent care advice and referrals to emergency hospitals or specialty providers as needed.
What preventive care services are offered at Banfield Pet Hospital?
They offer a range of preventive care services including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
What is the Optimum Wellness Plan at Banfield Pet Hospital?
The Optimum Wellness Plan is an annual preventive care package including head-to-tail exams, vaccines, screening diagnostics, consultations, and dental care, designed to keep pets healthy; it's not insurance but offers discounts on treatments.
How can I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled through their website or via the Banfield app, with options for in-room visits, drop-off appointments, and virtual visits for wellness plans.
Can I get veterinary advice online through Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can access 24/7 remote pet care advice and triage support from veterinarians using Vet Chat™ on the Banfield app.
Is Banfield Pet Hospital welcoming to LGBTQ individuals and do they require appointments?
Yes, Banfield Pet Hospital welcomes LGBTQ individuals and requires appointments for veterinary services.
What nearby stores and services can I visit before or after my appointment at Banfield Pet Hospital?
Nearby you can visit PetSmart for pet supplies and services, ALDI USA for groceries, and The Home Depot for home improvement needs. These locations make it convenient to combine errands with your pet care visit.
Are there any nearby parks or outdoor attractions near Banfield Pet Hospital for a relaxing walk with your pet?
Yes, North Branch Chicago River and James Park Community Gardens are nearby, providing pleasant outdoor areas for walks and recreation before or after your veterinary visit.
What animal-related services and shelters are near Banfield Pet Hospital?
Nearby are the Evanston Animal Shelter and Community Animal Rescue Effort, both offering animal shelter and rescue services that may be of interest to pet owners in the community.
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