Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Evanston provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.5
179 reviews
5 stars
84
4 stars
26
3 stars
11
2 stars
10
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including unresponsive staff, rude interactions, and difficulty in reaching the clinic by phone.
Wellness Plan Issues
Many customers expressed frustration with the Banfield Wellness Plan, citing issues with auto-renewals, lack of transparency, and being charged for services after their pets had passed.
Staff Professionalism
Feedback indicated a lack of professionalism among staff, with reports of rude behavior and inadequate knowledge about pet care.
Mixed Care Quality
While some customers praised the veterinary care and staff's kindness, others reported negative experiences regarding misdiagnoses and inadequate treatment.
Communication Problems
Several reviews mentioned issues with appointment scheduling, lack of reminders, and poor communication regarding pet care and services.
- SMSara MOct 27, 20251.0They don’t answer the phone or call back
- RSRebecca SolomonOct 17, 20251.0DO NOT BUY THE BANFIELD WELLNESS PLAN!!! This review has nothing to do with the doctors or veterinary care at this location. I was upsold Banfield’s “Optimum Wellness Plan” when checking out/making payment during a routine wellness visit in May 2024. I never received a contract to review, they just added it to my invoice. I paid $76/month for a year and then $80/month for 4 months (after a bogus auto-renewal). My dog was euthanized at Banfield in September 2025 after being diagnosed with cancer 3 months prior. Banfield WILL NOT CANCEL the Wellness Plan!! They are forcing me to make EIGHT (8) more monthly payments of $80 for a wellness benefit, AFTER MY DOG DIED!!! I tried to call and convince them, but they are adamant. I paid that monthly fee for 18 months and barely used the benefits!! WHAT KIND OF COMPANY MAKES YOU PAY FOR PET BENEFITS AFTER YOUR PET DIES?!?!? Please, look at the complaints at the Better Business Bureau website. Look at the online complaints. DO NOT BUY AND MAKE THE SAME MISTAKE AS ME!!
- DSDavid SanchezOct 15, 20251.0Deeply Disappointed in This Location This has consistently been the most disappointing location I’ve ever visited. Staff are often rude or simply do not answer the phone, and despite raising these concerns with two store managers and a district manager over the past year, nothing has improved. After four years of loyal business, I’ve decided to go elsewhere—somewhere that genuinely values both their customers and their pets. Unfortunately, this location continues to fall far short of the professionalism and care I’ve experienced at other branches, such as those in Arizona or the western suburbs.
- DADavid AlmaOct 8, 20253.0This is for the evanstan Location only- has been the worst experience I have ever experienced as a pet owner. The front desk staff is very unprofessional and not knowledgeable about animals , products and services! They couldn’t even assist me with home delivery to order my dogs Heart-worm/flea and tick prevention. Instead and helping my check out they told me to go home because its below his pay grade. All because he did not know how waiver something off my bill customer service told them how to do it! Very disappointing and frustrating. Poor customer service skills at it’s worst! So bad that i rather take a drive to another banfield hospital.
- TRTabitha RiveraOct 5, 20255.0Great communication, showed concern for our pet.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Evanston?
Banfield Pet Hospital in Evanston is open Monday through Saturday from 8:00 AM to 6:00 PM and closed on Sundays as well as on major holidays like Thanksgiving and Christmas.
Does Banfield Pet Hospital provide emergency veterinary services?
No, Banfield Pet Hospital does not provide emergency services. However, during hospital hours, they offer urgent care advice and referrals to emergency hospitals or specialty providers as needed.
What preventive care services are offered at Banfield Pet Hospital?
They offer a range of preventive care services including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
What is the Optimum Wellness Plan at Banfield Pet Hospital?
The Optimum Wellness Plan is an annual preventive care package including head-to-tail exams, vaccines, screening diagnostics, consultations, and dental care, designed to keep pets healthy; it's not insurance but offers discounts on treatments.
How can I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled through their website or via the Banfield app, with options for in-room visits, drop-off appointments, and virtual visits for wellness plans.
Can I get veterinary advice online through Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can access 24/7 remote pet care advice and triage support from veterinarians using Vet Chat™ on the Banfield app.
Is Banfield Pet Hospital welcoming to LGBTQ individuals and do they require appointments?
Yes, Banfield Pet Hospital welcomes LGBTQ individuals and requires appointments for veterinary services.
What nearby stores and services can I visit before or after my appointment at Banfield Pet Hospital?
Nearby you can visit PetSmart for pet supplies and services, ALDI USA for groceries, and The Home Depot for home improvement needs. These locations make it convenient to combine errands with your pet care visit.
Are there any nearby parks or outdoor attractions near Banfield Pet Hospital for a relaxing walk with your pet?
Yes, North Branch Chicago River and James Park Community Gardens are nearby, providing pleasant outdoor areas for walks and recreation before or after your veterinary visit.
What animal-related services and shelters are near Banfield Pet Hospital?
Nearby are the Evanston Animal Shelter and Community Animal Rescue Effort, both offering animal shelter and rescue services that may be of interest to pet owners in the community.