Petco

4.2
924 reviews

About

Pet StorePet supply store
Visit your Elmhurst Pet Store located at 199 S. Rte 83 for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
199 S IL Rte 83, Elmhurst, IL
60126, United States

Hours

Reviews

4.2
908 reviews
5 stars
548
4 stars
180
3 stars
80
2 stars
29
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported rude and dismissive behavior from employees.

Grooming Quality

Grooming services received a range of reviews, with some customers expressing satisfaction while others reported poor quality and unprofessional behavior from groomers.

Pricing Concerns

Many customers noted that prices are higher compared to competitors, leading some to seek alternatives for pet supplies and services.

Store Cleanliness

The cleanliness of the store was highlighted positively by some, but others reported issues with unsanitary conditions, particularly in animal enclosures.

Product Availability

Customers expressed frustration with inconsistent product availability and inventory levels, impacting their shopping experience.
  • TT
    Tyler Tresnak
    Nov 12, 2025
    5.0
    The people working there are super friendly and helpful
  • AA
    Anayely
    Nov 8, 2025
    1.0
    Picked curbside pickup for my order didn’t want to get anyone sick but I had to go in and get my order due to no one coming out.
  • FL
    F L
    Oct 17, 2025
    2.0
    8 e-mail spam in 1 day! I am sorry I ever did business with you!
  • JF
    Julie Fusco
    Oct 16, 2025
    5.0
    Excellent customer service! My family is fostering a cat and associates have been helpful with queries.
  • FS
    Faizan Syed
    Oct 8, 2025
    3.0
    I visited this location to buy some animal food for my pets on short notice. Knowing what I know I will say this if you are looking to buy live animals (snakes, hamsters, etc.) I advise pretty much everyone to just buy from breeders or other places. They charge a lot for their animals and even for their regular items compared to other places. For snakes in particular I recommend anyone to buy from Morphmarket. Corn snakes and ball pythons can be found for cheap. And other animals I have found great success searching the web. By doing this I have saved over 70% of what I would have paid at Petco. In terms of service, they have decent customer service, no issues there. Just my honest opinion is that they charge way too much compared to other stores.

Frequently Asked Questions About Petco

Does the Petco Elmhurst location have a vet hospital?

Yes, Petco Elmhurst has a full-service vet hospital.

Does Petco Elmhurst offer vaccinations?

Yes, Petco Elmhurst provides vaccinations.