Petco

4.2
942 reviews

About

Pet StorePet supply storePetco
Visit your Elmhurst Pet Store located at 199 S. Rte 83 for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
199 S IL Rte 83, Elmhurst, IL
60126, United States

Hours

Reviews

4.2
926 reviews
5 stars
562
4 stars
181
3 stars
80
2 stars
31
1 star
72

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised the friendly and helpful staff, others reported rude and dismissive behavior from certain employees.

Grooming Issues

Numerous reviews highlighted significant problems with grooming services, including poor haircuts, unprofessional groomers, and negative experiences that left pets distressed.

Product Availability

Customers expressed frustration over inconsistent product availability and high prices compared to competitors, leading some to seek alternatives.

Store Cleanliness

While some customers noted that the store was clean and well-kept, others reported issues with cleanliness, particularly in animal enclosures.
  • HK
    Harolyn Kearney
    Jan 5, 2026
    5.0
    The had a pleasant experience
  • OD
    Olivia DeJong
    Jan 3, 2026
    5.0
    I recently visited this Petco with my new puppy and we had a great experience! The employees were very kind and excited to see us. I experienced a minor medical emergency (I almost fainted as I’m chronically ill), and the staff immediately understood and took appropriate measures to ensure my and my dog’s health and safety were preserved. Thank you Elmhurst Petco!!
  • LW
    L Miller (Wyldfire416)
    Dec 22, 2025
    2.0
    These dog toy items were marked down for clearance. Exact same items, different prices!!! Do better PetCo.
  • HK
    Hair K
    Dec 15, 2025
    5.0
    Amazing!!! Phenomenal advice from the employee's. My animal is alive and purring like she used to thanks to thier unique products
  • JB
    Jake Brown
    Dec 11, 2025
    5.0
    Had an absolutely fantastic time at this Petco. My cashier helped me select out the best items for my cat, sign up for premier, and walked me through all the benefits I get as a result. Since then, I have been a repeat customer and have been saving a lot of money on food and litter for my cat. Fantastic customer service!

Frequently Asked Questions About Petco

Does the Petco Elmhurst location have a vet hospital?

Yes, Petco Elmhurst has a full-service vet hospital.

Does Petco Elmhurst offer vaccinations?

Yes, Petco Elmhurst provides vaccinations.