Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Peoria East provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.1
255 reviews
5 stars
171
4 stars
25
3 stars
12
2 stars
15
1 star
32
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While many customers praised the staff for being friendly and caring, there were several complaints about rudeness and unprofessional behavior from front desk personnel.
Care Plans
The monthly wellness plans received mixed reviews; some customers found them affordable and beneficial, while others felt they were a scam and experienced issues with cancellations.
Customer Service
Numerous reviews highlighted poor customer service experiences, including difficulties in communication, scheduling errors, and lack of accountability.
Pet Care Quality
Overall, many customers appreciated the quality of care their pets received, with specific praise for the veterinarians and their knowledge, though there were serious concerns raised about misdiagnoses and treatment outcomes.
Pricing Transparency
Customers expressed frustration over perceived high prices for services and medications, with some feeling that the clinic was not transparent about costs.
- ASAbraham ScottDec 21, 20252.0Although the techs and front desk staff were pretty good, I will say I think the care we got from the vets themselves was horrible, and I feel like they just try to scam you with the whole monthly plan. My wife and I welcomed our dog Zander a few years ago into our family at 9 weeks old. We took him there and got on their puppy plan which did cover everything including getting him neutered. I was paying 80 bucks a month, which in turn you over pay way more than necessary for shots. We also still had to pay a lot with the one emergency office visit we had so it was pointless. I save so much money compared to that taking him elsewhere. We also tried the farmers dog for him which ended up not working out and wasn’t the best for him anyway, but when I told them I fed him that they acted like they knew nothing about that diet and didn’t really care to give me much information about it. Shouldn’t they know those kinds of things? They also just made us feel like we weee a total burden every time we took him or had any questions at all. Even acted disgusted with our puppy for jumping on them because he loves people. Toward the end of the puppy plan they asked me if I wanted to renew to the adult plan because he was turning one and I declined because of the scam I caught onto paying nearly 100 bucks a month when I could pay 200 for his shots anywhere else for the whole year, they continued to charge be after he was one even after several phone calls of telling them I canceled it. Now I am in collections that I will not ever pay because they wanted to continue to charge me for the puppy plan when he was a full adult. We won’t be coming here again and are so much happier with the vet we have now.
- CTCarol ThrasherSep 15, 20255.0I've used Banfield for three dogs over 15 years now. They are reliable, the puppy plan helps alleviate any concerns and is adorable. The people are great and friendly. The recommendations take into consideration budget and doesn't just go to the upsell but rather what fits My family. Staff is knowledgeable. My only complaint is when I go to cancel it is hard to get it into the system right I had to call 3-4 times to do it right.
- JBJacqueline BushSep 15, 20251.0Did not visit who is this
- DBdiana bowcottSep 11, 20254.0Everyone is always friendly.They show that they love animals and take care with them.
- DDDeborah DarraghSep 10, 20255.0I’m on the monthly plan which is great Piece of mind. Covers all Shots yearly labs and teeth cleaning. I’d never be able to afford otherwise. The techs are great and vets wonderful too Thank you
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the main services offered by Banfield Pet Hospital in East Peoria?
Banfield Pet Hospital offers veterinary services including preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter surgeries, end of life care, microchipping, and DNA testing.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care. They offer urgent care advice during hospital hours and can refer you to emergency hospitals or specialty providers.
What are the operating hours of Banfield Pet Hospital in East Peoria?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and is closed on Sundays and major holidays.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment through their website or via the Banfield app available on iOS and Android.
What is the Optimum Wellness Plan offered by Banfield?
It's an annual preventive care plan including exams, vaccinations, early diagnostics, nutrition consultations, and dental care with monthly payment options. It is not insurance but offers discounts on treatments.
Can I get veterinary care online through Banfield?
Yes, Optimum Wellness Plan clients can access 24/7 remote pet care advice and triage via Vet Chat™ on the Banfield app.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required at Banfield Pet Hospital.
What nearby pet-related stores or services are close to Banfield Pet Hospital?
PetSmart, a pet store and service provider, is nearby. Customers can conveniently shop for pet supplies and services while visiting Banfield.
What dining options are available near Banfield Pet Hospital?
Nearby dining options include Qdoba Mexican Grill, Arby's, Slim Chickens, Holy Crab seafood restaurant, TGI Fridays, Godfather’s Pizza Express, Yummy Crab, Wildbird American Fare, Buffalo Wild Wings, and Culver's.
Are there medical facilities near Banfield Pet Hospital in East Peoria?
Yes, nearby medical facilities include UnityPoint Clinic - Priority Health, Dr. Robert Adams MD, Ellyn Prescher APN, Carle Health East Peoria on River Rd., and Methodist Medical Group East Peoria.