Petco

Reviews

• PV

  P V

  Feb 20, 2026
  1.0
  I ordered a new brand of dog food for my dog. It arrived in a couple days. He tried it and liked it so I ordered more and this time it took 7 days to arrive. In the meantime I had to find some elsewhere. When you try and contact customer service it’s almost impossible to get a live person on the phone. It took literally 20 minutes to navigate the automated system. I’ve been a Petco customer for a long long time. After this I’ll never spend another penny with Petco. Pet smart and Chewy here I come. Shame on these companies and their out sourced customer service
• SM

  Sandra Malone

  Feb 9, 2026
  5.0
  Kind staff, good products! Love to see the holiday events/photo ops.
• AA

  Adds

  Feb 4, 2026
  1.0
  I understand that bettas are often kept in small cups in pet stores, and while that may be common practice, it still doesn’t make it okay. These conditions require very strict care to prevent harm, and that care is often not being met. In this store, the bettas were severely overfed with food that doesn’t meet their nutritional needs. I’ve been to this store many times, but this time they had food piled on the bottom and top.Excess food quickly breaks down and causes ammonia spikes, which are extremely toxic and can kill a betta in a short amount of time—especially in such small volumes of water. Proper betta care includes clean water, controlled feeding, and appropriate temperatures (around 76–80°F). When these basics aren’t followed, fish suffer. I’ve seen bettas with visible illness such as dropsy, and even dead fish left in cups. In-fact, today I saw a betta that was quite literally rotting. That isn’t just unfortunate—it’s preventable. If a store cannot meet the basic care requirements for the animals they sell, they should not be overordering them. Bettas are living animals, not disposable products
• ME

  Makin' U Move Entertainment

  Jan 18, 2026
  3.0
  I think they need more staff had to wait a bit to get help. Other than that visit at the store was ok
• WB

  Woodfin Billingsly

  Jan 13, 2026
  4.0
  Petco is one of two pet stores in the Dekalb area. It's definitely the better of the two. The employees are great, I've never had a bad experience with customer service, genuinely, which is abnormal for a corpo place like this. I've gone in probably under 10 times this past two months but the coolest lady there recognized me, which was really nice. There's so many people everywhere now that I feel a lot of places don't even try to recognize customers (understandably). Most of my pacman frog's meals come from Petco, though often times some or most of the bugs in a container are dried out or die right after you bring them home. They do augment the price though, so if you're buying live bugs, check on the status and tell the cashier if you're pretty much just buying dried bugs. Prices are generally reasonable, I enjoy the atmosphere way more than Petsmart, if you need pet supplies, come here.

Frequently Asked Questions About Petco