Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Crestwood provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.3
244 reviews
5 stars
169
4 stars
36
3 stars
6
2 stars
6
1 star
27
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for being friendly, professional, and caring towards their pets.
Appointment Issues
Several reviews highlighted problems with honoring appointments, including cancellations and long wait times.
Communication Problems
Customers expressed frustration with poor communication, including difficulty reaching the clinic by phone and lack of follow-up.
Mixed Experiences
While some customers reported excellent care, others shared negative experiences, particularly regarding treatment and compassion during critical times.
Pricing Concerns
There were complaints about high costs for services and unexpected charges, leading to dissatisfaction among some customers.
- MDMary DuffyNov 5, 20255.0I always receive professional interaction from both the veterinarian & staff.
- LDLettie DelgadoNov 2, 20255.0Wonderful staff & vet, they really care about your pet!
- CPCatessa PerryOct 13, 20251.0Made an appointment online and they didn't honor it. My cat was in severe pain and couldnt urinate. They turned us away, despite having proof that we made the appointment online. Very disappointed.
- EPErica PetroSep 30, 20255.0I have never had a bad experience here. The team is very professional and friendly. Cameron and CeCe are wonderful. My dog can be difficult. They are very good at handling him.
- CCCynthia CorralSep 15, 20255.0My pet is known as a not friendly pet so he requires extra time and specialized appointments for drop off and sedation to get his complete exams, dental cleanings, and labs done. Banfield in Crestwood is AMAZING with my boy! They understand his fear and are willing to still provide care for him, no hesitation and no questions asked! I appreciate the team and travel the distance for the exceptional care they provide here! Thank You Banfield Crestwood!! 💙
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the main services offered by Banfield Pet Hospital in Crestwood?
Banfield Pet Hospital provides services such as preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter, end of life care, microchipping, and DNA testing for pets.
Does Banfield Pet Hospital in Crestwood provide emergency care services?
No, Banfield does not offer emergency care. However, you can call during hospital hours for urgent care advice and referrals to emergency hospitals if needed. Outside hospital hours, please contact your local emergency hospital.
Can I get veterinary care online from Banfield Pet Hospital?
Yes, Banfield clients with Optimum Wellness Plans® can get remote general pet care advice and triage support 24/7 through Vet Chat™ via the Banfield app.
What is the Optimum Wellness Plan at Banfield Pet Hospital?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, early screening, nutrition consultations, and dental care. It automatically renews yearly unless paid in full at enrollment and offers discounts on treatment for abnormal conditions.
How can I pay for the Optimum Wellness Plan at Banfield?
You can pay monthly via automatic withdrawal from a bank account or credit card, or choose to pay in full at enrollment for easier budgeting.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you visit with your pet, drop-off appointments where you drop off your pet and wait for a pickup call, and virtual visits for Optimum Wellness Plan members for care from home.
What are the operating hours for Banfield Pet Hospital in Crestwood?
The hospital is open Monday to Saturday from 7 AM to 6 PM and Sunday from 8 AM to 4 PM. It is closed on major holidays like Thanksgiving, Christmas, and New Year's Day.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via their scheduling link or by using the Banfield mobile app available in the Apple App Store and Google Play Store.
What nearby pet-related services can I visit along with Banfield Pet Hospital?
Near Banfield Pet Hospital, you can visit PetSmart for pet grooming and supplies, and also find the Rivercrest Shopping Center for additional retail needs.
Are there convenient dining options near Banfield Pet Hospital for a meal or coffee?
Yes, nearby dining options include Dulce Mami Cafe Crestwood for coffee and smoothies, Lone Star Steakhouse for steak, and Applebee's Grill + Bar for American cuisine and drinks.
What nearby personal care and beauty services are accessible near Banfield Pet Hospital?
Nearby personal care services include Aaron The Barber, Next Level Barber Lounge, and Pro Nails for grooming and beauty needs.