Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Crestwood provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.3
248 reviews
5 stars
172
4 stars
36
3 stars
6
2 stars
7
1 star
27
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their kindness, professionalism, and attentiveness to pets.
Appointment Issues
Several reviews mentioned problems with appointment scheduling, including cancellations and long wait times.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about care quality and customer service.
Pricing Concerns
Customers expressed concerns about high prices and unexpected charges for services.
Compassionate Care
Some reviews highlighted the compassionate care provided during difficult times, such as end-of-life decisions.
- MGMichelle Genta6 days ago2.0I give two stars bc although the staff was kind, they were not thorough. I found a senior stray cat and decided to take him home a couple of months ago. I found a few fleas so I treated him with a Dawn soap bath and Frontline flea topical medicine. He was having diarrhea as well. So I booked an appointment to make sure he is all good esp since I found him. They offer a free first exam which is helpful. They tested for FIV, did a stool sample, exam, checked for fleas.. they said they would call me about the stool sample. I got a call but they didn’t leave a voicemail- which they said indicates nothing was found. After the visit and tests they said he was all good and would just need a few more preventative vaccines at the next visit bc they didn’t want to overload him with shots since he is a stray and we didn’t have his history. About a month later, he still has diarrhea and I see a white piece come off his behind and it’s moving. It’s a tapeworm segment. I called them, explained this to them and asked if they found anything when they tested the stool since they didn’t leave a voicemail stating so or to call them back. I asked if they could possibly prescribe me a liquid medicine for it. They said they didn’t find anything at the time- but since it had been about a month I would have to come back, they couldn’t just prescribe me a medicine per the vet which I thought was wrong. I just spent 200 bucks here and you said he was good but you can’t prescribe me a liquid? So I had to buy some over the counter pills for tapeworms and force feed him it because he didn’t want to swallow the pill pocket. Fast forward, no more segments found but he still has diarrhea and is sneezing and coughing. I take him to a different vet, they advise me they contacted Banfield and they did no labs just the things I mentioned above. And they found a ball in his neck. They believe it to be his thyroid. I had to order the bloodwork per their recommendation and am out an additional 400 bucks on top of the nearly 200 I spent at Banfield. I was under the impression labs were done- but I guess it was just the FIV test. That is something I wish they would’ve been more clear to me about. The lump in the neck- how was this not found? He is a older cat, so there is no way all this developed within the 2-3 months I’ve had him. The staff was very kind and I’m not knocking them on that. I just wish they were more through when they said he was all good. Vet care is expensive as is and having to cough up an extra 400 bucks (different vet) for a full blood panel bc they didn’t check him thoroughly the first time I took him in to Banfield is very upsetting. It just feels like they wanted me to have to come back and spend more. I don’t know, I feel bad but they need to be more clear on the whole thing instead of just saying he’s good and will just need a few more shots…
- ASAlex SeminaryJan 5, 20265.0I have to shout out the staff at this location, specifically Casey. They have been so attentive and detail-oriented with my pet over the last few weeks. They demonstrate genuine empathy for our pets wellness and our peace of mind. We came in this Sunday with no appointment. My dog was in so much pain we just didn’t know what to do. Casey made time to between takes to consult with us, speak with the vet, and get some extra prescription pills for my dog’s pain. It made a world of difference to us. *Important note* Not all Banfield locations are created equal. The staff make all the difference. Casey, and all the other staff at this location, are special.
- JCJennifer CribbDec 21, 20255.0Always amazing!! I have NEVER had a bad encounter here. The staff is always accommodating to me and my 4 babies.y fur family can be overwhelming when it comes to keeping up with appointments and all that good stuff.. they are amazing
- TBTrina BryantNov 26, 20255.0Banfield is the best. They have been taking care of our fur baby son since he was a little puppy. Blaze loves them and will not allow any one else to care for him. Thank you all for taking great care of him
- MDMary DuffyNov 5, 20255.0I always receive professional interaction from both the veterinarian & staff.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the main services offered by Banfield Pet Hospital in Crestwood?
Banfield Pet Hospital provides services such as preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter, end of life care, microchipping, and DNA testing for pets.
Does Banfield Pet Hospital in Crestwood provide emergency care services?
No, Banfield does not offer emergency care. However, you can call during hospital hours for urgent care advice and referrals to emergency hospitals if needed. Outside hospital hours, please contact your local emergency hospital.
Can I get veterinary care online from Banfield Pet Hospital?
Yes, Banfield clients with Optimum Wellness Plans® can get remote general pet care advice and triage support 24/7 through Vet Chat™ via the Banfield app.
What is the Optimum Wellness Plan at Banfield Pet Hospital?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, early screening, nutrition consultations, and dental care. It automatically renews yearly unless paid in full at enrollment and offers discounts on treatment for abnormal conditions.
How can I pay for the Optimum Wellness Plan at Banfield?
You can pay monthly via automatic withdrawal from a bank account or credit card, or choose to pay in full at enrollment for easier budgeting.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you visit with your pet, drop-off appointments where you drop off your pet and wait for a pickup call, and virtual visits for Optimum Wellness Plan members for care from home.
What are the operating hours for Banfield Pet Hospital in Crestwood?
The hospital is open Monday to Saturday from 7 AM to 6 PM and Sunday from 8 AM to 4 PM. It is closed on major holidays like Thanksgiving, Christmas, and New Year's Day.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via their scheduling link or by using the Banfield mobile app available in the Apple App Store and Google Play Store.
What nearby pet-related services can I visit along with Banfield Pet Hospital?
Near Banfield Pet Hospital, you can visit PetSmart for pet grooming and supplies, and also find the Rivercrest Shopping Center for additional retail needs.
Are there convenient dining options near Banfield Pet Hospital for a meal or coffee?
Yes, nearby dining options include Dulce Mami Cafe Crestwood for coffee and smoothies, Lone Star Steakhouse for steak, and Applebee's Grill + Bar for American cuisine and drinks.
What nearby personal care and beauty services are accessible near Banfield Pet Hospital?
Nearby personal care services include Aaron The Barber, Next Level Barber Lounge, and Pro Nails for grooming and beauty needs.