Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Countryside provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.4
214 reviews
5 stars
157
4 stars
28
3 stars
6
2 stars
4
1 star
19
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
Many customers praised the professionalism, kindness, and empathy of the doctors and staff, particularly Dr. Kutska and Nurse Courtney.
Customer Service
While many reviews highlighted friendly and helpful service, there were significant complaints about poor customer service, including long wait times and unresponsive staff.
Appointment Accessibility
Several customers expressed frustration with the difficulty of scheduling appointments, especially for urgent care, and the lack of timely responses.
Pricing Transparency
There were multiple complaints regarding unclear pricing and unexpected charges, leading some customers to feel that the business was not upfront about costs.
Care Quality
Overall, many customers felt that their pets received excellent care, with specific mentions of thorough examinations and compassionate treatment.
- EBEd BaronOct 22, 20255.0Asked questions got answers !
- HYHanan YOct 2, 20255.0Dr. K & Nurse Courtney are professional, courteous and handle my dog with kindness and empathy. Front desk staff is just as great.
- HYHanan YoussefOct 2, 20255.0Dr. K & Nurse Courtney are gentle, caring and professional with my dog and always have been. Front desk is always professional, accommodating and courteous.
- KDKathy DonnellySep 18, 20251.0You texted me for a review. I haven’t been to Bansfield in about 6 or 7 years, when you almost killed my dog. I have nothing nice to say about your vets
- CACynthia AreizagaSep 15, 20251.0Took my cat there once and it's impossible to get an appointment afterward when you have an emergency. Do not recommend this place. The countryside hospital charges similiar and you get an appt immediately.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What veterinary services does Banfield Pet Hospital in Countryside offer?
Banfield Pet Hospital offers preventive care including vaccinations, dental care, parasite control, nutrition and behavioral counseling, comprehensive examinations, microchipping, spay/neuter, DNA tests, and end-of-life care.
What are the operating hours of Banfield Pet Hospital?
The hospital is open Monday through Saturday from 7:00 AM to 5:00 PM, and Sunday from 8:00 AM to 3:00 PM. It is closed on certain holidays such as Christmas and New Year's Day.
Does Banfield Pet Hospital provide emergency care?
No, Banfield does not provide emergency care but can offer urgent care advice during hospital hours and refer to emergency hospitals or specialty providers when necessary.
Can I schedule an appointment online for Banfield Pet Hospital in Countryside?
Yes, you can schedule an appointment through the Banfield website or their apps available on iOS and Android.
What is the Optimum Wellness Plan at Banfield?
The Optimum Wellness Plan provides annual preventive care such as exams, vaccines, dental care, and screenings. It is not insurance but helps budget pet health expenses with automatic renewals and payment options.
Is veterinary care available online through Banfield?
Yes, clients with an Optimum Wellness Plan can access 24/7 remote pet care advice via Vet Chat™ on the Banfield app.
Where is Banfield Pet Hospital located in Countryside?
Banfield Pet Hospital is located at 24 Countryside Plaza, Countryside, IL 60525, USA.
What nearby shopping centers can I visit when I come to Banfield Pet Hospital?
Banfield Pet Hospital is near Countryside Plaza, a shopping center, and stores like PetSmart and Five Below, offering pet supplies, grooming, and other retail options.
Are there nearby dining options around Banfield Pet Hospital?
Yes, nearby you can visit restaurants such as Dragon Buffet and Viet Heritage Cuisine for a variety of dining choices before or after your visit.
Where can I find beauty and wellness services near Banfield Pet Hospital?
There are several salons and spas close by including Phenix Salon Suite Countryside, Glam Rock Hair Salon, and Cosa Bella Day Spa offering hair, beauty, and spa services.