Petco

4.3
692 reviews

About

Pet StorePet supply storeAquarium ShopPetco
Visit your Chicago Pet Store located at 9670 S. Western Ave for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
9670 S Western Ave, Chicago, IL
60805, United States

Hours

Reviews

4.3
675 reviews
5 stars
453
4 stars
109
3 stars
38
2 stars
22
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported poor service and long wait times.

Grooming Issues

Several customers expressed dissatisfaction with grooming services, citing poor execution and lack of communication regarding appointments.

Store Cleanliness

The store is generally noted for being clean and well-organized, contributing positively to the shopping experience.

Product Availability

Customers appreciate the variety of products available, although some noted issues with stock levels for specific items.
  • TW
    Terri Wnek
    3 days ago
    5.0
    Man at the front desk was great, he took me back to look for my med order as his phone/site was not working. I see this happen often when I go to Oak Lawn Petco- 95th St😞Maybe time for an update/upgrade?
  • YB
    Yusef Brown
    4 days ago
    4.0
    Maxx enjoyed his first haircut today! His groomer did a fantastic job and was very gentle with the little guy. The manager's customer service skills could definitely use some fine tuning, though. Otherwise, a decent place for pet grooming at a reasonable price
  • RB
    Renita Brown
    5 days ago
    1.0
    I purchased the large Honest Kitchen dehydrated dog food when they were offering BOGO free. When I got home I noticed that the food was expiring within the month. I took the food back to the store for an even exchange for food that was not expiring. The manager told me NO and issued a refund. I can't believe that happened to me.
  • JF
    Jg Flemy
    Dec 27, 2025
    1.0
    They sent us home with 4 fish that aren’t compatible. 2 different people helped us and we’re not helpful. We had to return one fish for lack of information. And now I have to return another fish because it’s not compatible.
  • MD
    My Life- DIY
    Dec 26, 2025
    5.0
    The prettiest saltwater fish and starfish around! Also cute baby rats too which are hard to find! They had the large dog tie out cables that are hard to find too. Friendly staff that helped me find what I needed right away. Nice store! Ill be back! Animals look super healthy too, love the sets ups! Definitely be back for a baby rat soon!!!

Frequently Asked Questions About Petco

Does the Petco Chicago location have a vet hospital?

No, Petco Chicago does not have a full-service vet hospital.

Does Petco Chicago offer vaccinations?

Yes, Petco Chicago provides vaccinations.