Petco

4.3
677 reviews

About

Pet StorePet supply storeAquarium Shop
Visit your Chicago Pet Store located at 9670 S. Western Ave for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
9670 S Western Ave, Chicago, IL
60805, United States

Hours

Reviews

4.3
660 reviews
5 stars
444
4 stars
107
3 stars
38
2 stars
21
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the staff for being friendly and helpful, others reported poor service and long wait times.

Grooming Issues

Several customers expressed dissatisfaction with grooming services, citing poor quality cuts and miscommunication regarding appointments.

Store Organization

Customers noted that the store was generally clean and well-stocked, but some mentioned issues with organization and product placement.

Appointment Management

Multiple reviews highlighted problems with appointment scheduling and management, leading to frustrations over long wait times and missed appointments.

Product Availability

Customers appreciated the wide selection of pet products available, although some expressed a desire for more specific items.
  • EG
    Elisha Graham
    5 days ago
    5.0
    The staff was very professional and friendly. I will visit again.
  • JD
    John Dunn
    Nov 17, 2025
    1.0
    I will never go to Petco on 95th again I paid $79 for nothing I had a 1:30 appointment didn't get my dog until 6:45
  • TT
    Tas
    Nov 10, 2025
    5.0
    Friendly staff, the stand alone gate I purchased was a bit pricey, other than that I like the store it has good various dog food and treat option available.
  • TL
    tonya lamb
    Nov 6, 2025
    4.0
    Overall experience, QUICK, courteous, cost saving, and a tad bit overwhelming. I always come for sweet potato fries, I did get 1 bag. You are always out of them SUGGESTION: ORDER MORE SWEET POTATO FRIES, if something is always selling out YOU ORDER MORE!!! My girl pouts when she's out of her favs.
  • CJ
    Christina Johnson
    Oct 19, 2025
    2.0
    The store was unorganized there were Halloween costumes all over not in there proper place & the clearance section had items on the floor not on a hanger. 1 of my items did not ring up the right price. The cashier he could not correct it for some reason. So I wanted my item so I had to ask for the manager and wait for her to come and fix it. No apology or anything. A bit of a inconvenience.

Frequently Asked Questions About Petco

Does the Petco Chicago location have a vet hospital?

No, Petco Chicago does not have a full-service vet hospital.

Does Petco Chicago offer vaccinations?

Yes, Petco Chicago provides vaccinations.