Petco

4.3
1243 reviews

About

Pet StorePet supply storeAquarium ShopPetco
Visit your Chicago Pet Store located at 4039 West Diversey for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
4039 W Diversey, Chicago, IL
60639, United States

Hours

Reviews

4.3
1,229 reviews
5 stars
807
4 stars
211
3 stars
82
2 stars
28
1 star
101

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff are generally friendly and helpful, but there are reports of rude behavior from some employees, particularly in the grooming and vet departments.

Grooming Quality

Grooming services receive mixed reviews; while some customers praise specific groomers, others report poor experiences and inconsistent results.

Store Conditions

The store's cleanliness and organization are inconsistent, with some customers noting messy conditions and poorly maintained fish tanks.

Curbside Pickup Issues

Several customers experienced problems with curbside pickup, including long waits and lack of communication.

Product Availability

Customers appreciate the variety of products available, but some report low stock levels and issues with specific items.
  • JC
    Jess C
    Dec 24, 2025
    5.0
    In 4 years, I've never gone anywhere else for my pet supplies. They always have everything I need for my cats and rats! 😁Customer service has always met or exceeded my expectations. I often see the store managers cover the registers when it gets busy. Even if I have a long wait, their pet-enthusiast cashiers always have me leaving in a good mood.
  • HH
    Hydra_21
    Dec 24, 2025
    5.0
    Yall need to give Latisha a raise, she does a amazing job and goes above and beyond for her customers
  • JR
    Janely Rios
    Dec 24, 2025
    1.0
    Very upsetting experience with curbside pick up. I placed an order last night because I knew I was going to have a busy morning. I pressed on the app that I was on the way, 10 minutes prior to me arriving. Once I arrived, no one came out so I went inside the store and the rep told me I still had to wait in line. While I do understand having to wait in line for a pickup, I don’t understand why no one came out and why I had to go inside the store when it was supposed to be a curbside.
  • RA
    Robin Elisa Arteaga
    Dec 23, 2025
    1.0
    I just stopped in and did a DoorDash order I had a hard time finding two items until I went up front and asked for help Latisha was extremely rude and didn’t want to help me she gave me an attitude and mumble something and she said that thats our problem as DoorDasher is that we don’t look for the stuff and I said excuse me I did I couldn’t find it and mumble something again then walked off I’m never shopping there again I felt extremely comfortable
  • TT
    Tommy
    Dec 13, 2025
    5.0
    Great Place to Shop. Grooming Staff is Excellent. I bring my Belgian Malinois there twice a Month for a Bath and Nails Rounded. Location Diversey and Pulaski. Try them out you won't be disappointed. Picture of Sarah Female Belgian Malinois 1 year and 3 months old.

Frequently Asked Questions About Petco

Does the Petco Chicago location have a vet hospital?

Yes, Petco Chicago has a full-service vet hospital.

Does Petco Chicago offer vaccinations?

Yes, Petco Chicago provides vaccinations.