Petco

4.3
914 reviews

About

Pet StorePet supply storeAquarium Shop
Visit your Chicago Pet Store located at 6236 N. Western Ave. for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
6236 N Western Ave, Chicago, IL
60659, United States

Hours

Reviews

4.3
901 reviews
5 stars
579
4 stars
159
3 stars
65
2 stars
31
1 star
67

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly, helpful, and knowledgeable.

Grooming Issues

Several reviews highlighted significant problems with the grooming services, including poor treatment of pets and unprofessional behavior from groomers.

Store Organization

Customers noted that the store layout was disorganized and had empty shelves, particularly for cat products.

Customer Service

There were mixed reviews about customer service, with some praising it while others reported rude or unhelpful staff.

Product Availability

While many customers appreciated the variety of products, some expressed disappointment over the lack of specific items and high prices.
  • SG
    Sky Gazelle
    2 days ago
    5.0
    This location is very reliable. I can always get what my cat needs on any given day. And, the team members are typically very nice and helpful.
  • JA
    Janusz Adamiak
    Nov 10, 2025
    2.0
    My first reaction walking into the store was that is was dark and old. Layout is weird. Wet Dog Food is in multiple places/aisles. Poor lighting throughout the store.
  • LP
    Lori Petrushkevich
    Oct 18, 2025
    5.0
    I really like the people that work at the store. They’re all very helpful and very nice. It’s appreciated by me.
  • JL
    Johnny Lam
    Oct 17, 2025
    2.0
    They were a solid Petco but canceled my dogs grooming appointments two weeks in a row the day of the appointment
  • SG
    Silvia Garcia
    Oct 15, 2025
    5.0
    Rewards for my 🐕 need are always compensated even in an emergency. Food and vetco visits.

Frequently Asked Questions About Petco

Does the Petco West Ridge location have a vet hospital?

No, Petco West Ridge does not have a full-service vet hospital.

Does Petco West Ridge offer vaccinations?

Yes, Petco West Ridge provides vaccinations.