Petco

4.3
452 reviews

About

Pet StorePet supply storeAquarium ShopPetco
Visit your Chicago Pet Store located at 440 North Orleans Street for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
440 N Orleans St, Chicago, IL
60654, United States

Hours

Reviews

4.3
448 reviews
5 stars
285
4 stars
92
3 stars
25
2 stars
10
1 star
36

What are people saying?

AI-generated from recent customer reviews

Grooming Issues

Multiple customers reported poor grooming experiences, including injuries to pets and inadequate service.

Customer Service

While some staff were praised for their friendliness and helpfulness, others were criticized for rudeness and unprofessional behavior.

Product Availability

Customers appreciated the variety of products available, but some noted issues with stock levels and quality.

Positive Experiences

Several reviews highlighted positive interactions with specific staff members who provided excellent service and care for pets.
  • RC
    Rudy Capree
    2 days ago
    3.0
    Did not have all the cockatoo products as advertised online
  • ND
    Nancy Ann DeSandolo
    Dec 10, 2025
    5.0
    I returned to Chicago and Petco in October, 2025. I am very happy to have met Suzi who has become Snowball's new groomer. She is a very positive and artistic person who loves color. She impacts my little Snowball in tender ways and grooming has become a happy time for Snowball and for me!
  • YM
    Yolanda Meza
    Dec 9, 2025
    5.0
    The cashier signed me up for the customer program (rewards?) which resulted in a coupon. Very appreciative of that.
  • SR
    Shelby R
    Dec 7, 2025
    4.0
    ***ATTENTION Petco***: Please put a sign by the escalators urging people with dogs to take the elevator. It is extremely dangerous for dogs to use escalators due to severe injury risks to paws, nails, or fur getting caught in the mechanics. I saw two owners with their pups trying to get their dogs to go up/down the escalator. Just trying to keep our furry friends safe. Thank you!
  • MC
    Maggie Connelly
    Nov 5, 2025
    5.0
    A beautiful woman helped me find some great dental care products for my pups and her recommendations were spot on. I didn't get her name but I wanted to thank her. I am very pleased. Next time I'm in I'll be sure to ask. Thank you!

Frequently Asked Questions About Petco

Does the Petco River North location have a vet hospital?

No, Petco River North does not have a full-service vet hospital.

Does Petco River North offer vaccinations?

Yes, Petco River North provides vaccinations.