Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Lincoln Park provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.3
218 reviews
5 stars
113
4 stars
10
3 stars
6
2 stars
11
1 star
78
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous customers reported poor customer service, including rude staff, unprofessional behavior, and difficulty reaching the clinic by phone.
Quality of Care
Many reviews highlighted concerns about the quality of veterinary care, with reports of misdiagnoses, lack of thorough examinations, and inadequate follow-up.
Appointment Availability
Customers frequently mentioned long wait times for appointments, with some stating they had to wait weeks or even months for a visit.
Mixed Experiences
While some customers praised specific staff members and had positive experiences, many others expressed dissatisfaction with the overall service and care provided.
Wellness Plan Issues
Several reviews criticized the wellness plan for being expensive and not providing the expected value, with complaints about hidden fees and inadequate service.
- MMMichael2 days ago1.0Annual check-up. Waited an hour and 15 minutes for the vet to walk and examine my dog for less than 2 minutes. The vet was rushing and didn’t acknowledge the wait or say hello. I could sum up everything up to this point. The vet just wasn’t professional.
- IGIgnacia Garcia4 days ago5.0They take great care of my two dogs Nugget and Henry
- BZBecca ZornOct 24, 20251.0This is the worst Banfield I’ve ever experienced. Others are wonderful- full of people who love and care for your pet as your own. This one is full of sassy people who hang up the phone on you. My dog has been here 3 times in the past 10 days. I have spent hundreds of dollars and have not ONCE had a doctor call me and tell me what is going on. They didn’t call in my dogs prescription medicine to the pharmacy “because we were on hold for a really long time”. They did not think to call me and tell me that, nor did they try to call the pharmacy back and try again. My dog NEEDS her prescription and these sassy desk girls claim it’s not their job and refuse to help. I’ve been a Banfield customer for all of the 11 years my dog has been alive, and never once had an experience even remotely close to as awful as this. If you care about your pet, don’t bring them here. EDIT: there was ONE very sweet employee (vet tech) who helped me and got me exactly what I needed. Ironically her colleague who said it was “impossible” stood by in silence. Thank you to the sweet girl that helped !
- QWQuinton WildeOct 23, 20251.0They WILL try to STEAL from you. We got the optimum wellness plan for our puppy which we thought was a good deal. They said vaccinations were covered by the plan but when the time came they said he can only get it the VERY LAST DAY of the plan but he will still be covered. We took him in and they said just kidding and charged us hundreds of dollars when they said it would be free.
- DSDavid SanchezOct 15, 20251.0Christina’s behavior during the interaction was unprofessional and lacked empathy. Her tone and manner were discourteous and not reflective of the level of service expected from a customer-facing representative. I am so fed up with Banfield and their crap. Never have appointments, they have to be drop off to they can squeeze more pets in and then keep them in cages all day. They were amazing in Phoenix but just terrible here in Chicago. After 4 years cancelled my plan and will take my pets care elsewhere. Dont sign up with them if you care for your pet.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital in Lincoln Park offer?
Banfield Pet Hospital offers a range of services including routine vaccinations, microchipping, dental and surgical care, preventive care, nutrition advice, parasite control, spay/neuter, end of life care, and DNA testing.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services. However, during hospital hours, they can offer urgent care advice and referrals. For emergencies outside hospital hours, you should contact your local emergency hospital.
What are the operating hours of Banfield Pet Hospital in Lincoln Park?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and is closed on Sundays and certain holidays including Thanksgiving and Christmas.
Can I schedule appointments online or via mobile app at Banfield Pet Hospital?
Yes, you can schedule appointments online through Banfield's website or use their mobile apps available on the Apple App Store and Google Play Store for convenient booking.
What is the Optimum Wellness Plan at Banfield Pet Hospital?
The Optimum Wellness Plan is an annual preventive care program that includes exams, vaccines, early screening diagnostics, nutrition consultations, dental care, and offers discounts on treatments. It automatically renews each year unless paid in full at enrollment.
Are appointments required at Banfield Pet Hospital?
Yes, Banfield Pet Hospital requires appointments to be scheduled in advance for veterinary services.
What nearby pet-related stores can I visit when coming to Banfield Pet Hospital?
Nearby pet-related stores include PetSmart, Petshotel 0428 (offering pet services and sitting), and Woof Gang Bakery & Grooming Lincoln Park, which you can visit for pet supplies or grooming before or after your veterinary visit.
Are there nearby parks or outdoor spaces near Banfield Pet Hospital where I can walk my pet?
Yes, Lathrop Homes Riverfront Park is nearby, providing a great outdoor space where you can enjoy a walk with your pet before or after your visit to the hospital.
What nearby businesses could make my visit to Banfield Pet Hospital more convenient?
Nearby businesses such as Central Parking offer parking options, and Starbucks provides a place where you can relax with a coffee while waiting. Electronics and retail stores like Verizon and Payless ShoeSource are also close by.
Does Banfield Pet Hospital Lincoln Park welcome LGBTQ clients and offer any special chat services?
Yes, Banfield Pet Hospital welcomes LGBTQ clients and offers Pet Chat™, a 24/7 advice chat line for pet health support.