Banfield Pet Hospital

Reviews

• MM

  Megan

  5 days ago
  5.0
  A bit of scheduling issues for office visit versus drop off visit, but the drop off visit ended up being convenient for us and we were still seen by a vet tech. The offered solutions without pushing extra products and treatments. The vet was very kind and helpful when she called. Also fast and flexible with medication pick up.
• RC

  Robert Childress

  Feb 7, 2026
  1.0
  Absolute worst. Have been paying for wellness plan for 15 years. When I finally needed them, they put me on hold for 25 minutes and hung up eventually (the man answering the phone the morning of 2/4/26). I called the Skokie location and they were going excellent.
• JS

  Julie Salinas

  Jan 9, 2026
  1.0
  Do not go to this location if possible. The doctor on staff, Nia Powell, was very rude and dismissive when I was presenting a dog with an injury. I work at the adjacent business that this clinic resides in and was trying to ensure that policy was being followed. Banfield has a history of being reluctant to provide medical attention and the doctors that cycle in on staff are very hesitant to dispense medication, quality care and general empathy for animals brought in, particularly small animals and exotics. This doctor in question was very bothered that I was asking them to perform their duties at a veterinary clinic that has a pet store attached to and are business partners with.
• SS

  Sara S.

  Dec 13, 2025
  1.0
  My dog had liver problem but every time Dr. never noticed or mention me about this that I paid for the plan and blood work. They always say oh ya! your dog is fine kidneys disease is fine everything is good until I went to another location that I found out my dog’s liver is high. Then today I really upset because Dr.Powell called and talked to me about my dog health and ready to go home. When I get there I have been waiting like 45 minutes. After I got my dog I just have only one question that the staff just ask the Dr. but they both has gone for 15-20 minutes then I left. Then Dr.Powell called me to let me know that I know about my dog health and Dr. kind like rush, she talk to me really fast, no listen any question and hang me up literally fast. Like she does not care. I knew you are pretty busy. I knew you have another dog to take care but you guys even technician did not solve my question for this time. I pay for the plan and I paid for extra cost. I did not get everything free and this is my pet health and my pet life. Honestly Dr. Miller is the best for me! Update!!! My dog passed away. Because she had cancer. Everyone take their pet to the vet for check up their health even my dog too. My dog was collapse so many time. On August I took her to specialist at blue-pearl where she had record about heart murmur and doctor over there said her heart was stable her lungs still clear. Then next day I came to banfield and met dr.Wilson, I have no idea how she checked up my dog. She always said my dog looked good even though when she did blood work and my dog had liver so high she still said my dog was ok. I talked with dr.Wilson and she said she did not had any idea what was going on with my dog just only heart murmur to be the reason of my dog health. Nobody never recommended me to do anything. No guideline to x-ray or whatever. Everyone comes to see doctor that means they need recommendation, guideline, and adviser for everything for their love. I think Dr. Wilson and another dr. here are truly have not knowledge about the pet. I felt they are not emphasize about our pet. Please take your love to the other clinic or other pet hospital not here.
• MT

  melanie trombley

  Dec 9, 2025
  5.0
  Dr Stacy Wilson, the vet techs, and desk staff are all AMAZING! Very patient, explain everything thoroughly, with the utmost professionalism. The facilities are clean, parking is free and handy. Wished I had been seeing Dr Wilson for so much longer! They do USDA certificates for international travel and explained all steps very helpfully. Highly recommend!

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