Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
At Banfield Pet Hospital® - South Loop, Chicago, IL, next to Southgate Market on Roosevelt Rd, we're part of Chicago's pet community. We provide quality and attentive health and wellness care for pets. Our veterinarians and staff are committed to promoting responsible pet ownership and health care with a full-service medical facility offering services like routine vaccinations, microchipping, dental and surgical care and more. We now have a brand new standalone hospital facility - equipped with private feline ward, surgery suite, and on-site x-rays. Now accepting new patients.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.7
325 reviews
5 stars
182
4 stars
33
3 stars
15
2 stars
9
1 star
86
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their kindness, attentiveness, and ability to provide excellent care for pets.
Communication Issues
Numerous reviews highlighted poor communication, including difficulty reaching staff by phone and lack of follow-up after visits.
Pricing Transparency
Several customers expressed frustration over unclear pricing and unexpected charges, leading to dissatisfaction with the billing process.
Quality of Care
Mixed feedback on the quality of veterinary care, with some customers reporting serious concerns about misdiagnoses and inadequate treatment.
Wellness Plan Concerns
Many reviews criticized the wellness plan for being misleading and difficult to cancel, with some customers feeling trapped by the financial commitments.
- TCToni CozzoDec 18, 20255.0I have a dog with a crazy personality and definitely does not cooperate too well. The staff goes over and above to make sure his visit goes smoothly.
- DMDorothy MoyDec 11, 20251.0Our dog had been covered under a Banfield policy since he was two months old. Over the past twelve years, he was seen by several veterinarians at this location; however, many of them appeared to have limited experience. When our dog was about one year old, he frequently scratched his eyes and head, often until the area bled. At that time, the veterinarian was unable to identify the cause but suspected heartworm and recommended multiple tests. After conducting our own research, my husband discovered that our dog’s symptoms were consistent with allergies. Over the years, various veterinarians prescribed different allergy medications, but it was we who requested Cytopoint injections for him. Recently, our dog began experiencing additional health issues. We brought him to Banfield twice within the past two weeks, but each time we received only general information and no clear diagnosis. Four days after the last visit, we had to take him to the emergency clinic. The veterinarians there determined that our dog had fluid accumulation in his abdomen, a heart murmur, possible heart failure, and several other complications. It is deeply concerning that none of the veterinarians at Banfield identified his heart murmur or any of these underlying conditions. Our dog passed away peacefully at the emergency clinic last night. This morning, I attempted to cancel our Banfield policy, but I was informed that we remain financially responsible for monthly payments until Spring of 2026.
- BGBobby GauseNov 26, 20255.0excellent care team👏👏👏
- DPDev PatelNov 5, 20251.0The vets here do not know what they’re doing. Diagnosed my dog with 3-5 different types of allergies diseases all for them to be wrong. And falsely medicate my dog. Ended up causing more issues and charged me $1500 due to their lack of knowledge. Will be sending a lawsuit as soon as I have my paperwork in order. Do Not visit this Banfield.
- JCJulia ChenOct 22, 20255.0Coco has been with Banfield since he was a puppy. Things worked out really well for us.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pet health services does Banfield Pet Hospital offer?
Banfield Pet Hospital offers preventive care treatments including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services. You can call during hospital hours for urgent care advice and referrals. Outside these hours, please contact your local emergency hospital.
What is the Optimum Wellness Plan offered by Banfield?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, early diagnostics, nutrition and dental consultations, with automatic renewal every 12 months unless paid in full.
How can I pay for the Optimum Wellness Plan?
You can pay monthly via automatic bank withdrawals or credit card charges, or choose to pay the full amount upfront.
What types of appointments are available at Banfield Pet Hospital?
Appointments include in-room visits where you stay with your pet, drop-off appointments with phone updates, and virtual visits for Optimum Wellness Plan members.
Where is Banfield Pet Hospital located and what are its hours?
It is located at 645 W Roosevelt Rd, Chicago, IL 60607. Open Monday through Friday from 7am to 6pm, Saturday 8am to 6pm, and Sunday 8am to 4pm. Closed on major holidays.
Are there nearby places where I can park when visiting Banfield Pet Hospital?
Yes, SP+ Parking is a nearby parking facility to help you conveniently visit Banfield Pet Hospital.
Can I shop for pet supplies near Banfield Pet Hospital?
Yes, Petco and Vetco Vaccination Clinic are nearby pet stores where you can find supplies and services for your pets.
What attractions can I visit near Banfield Pet Hospital while in the South Loop area?
Nearby attractions include Soldier Field Stadium and Roosevelt Galleria shopping center, great for entertainment or shopping before or after your pet's appointment.
How can I schedule an appointment with Banfield Pet Hospital?
You can schedule your appointment online via Banfield's website or mobile app available on both iOS and Android.