Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Brickyard provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.7
360 reviews
5 stars
192
4 stars
49
3 stars
25
2 stars
12
1 star
82
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, particularly at the front desk, with reports of rudeness and unhelpfulness from staff.
Appointment Scheduling
Customers frequently experienced long wait times on hold and difficulty scheduling appointments, often leading to frustration.
Quality of Care
While some customers praised the quality of care for their pets, others reported serious concerns about misdiagnoses and inadequate treatment.
Staff Attitude
Mixed feedback on staff attitude; some found staff to be friendly and caring, while others reported negative experiences with unprofessional behavior.
Facility Issues
Several reviews mentioned issues with the facility being understaffed, leading to inefficiencies and long wait times.
- TMTammy MeyersDec 1, 20251.0The receptionist answering the phone in the morning is extremely rude. The whole conversation she displayed snarky attitude. Thank you, but I'll be using a different veterinarian.
- MMMarisol MartinezNov 21, 20251.0They had me waiting for 20 minutes and then hang up and I call again and had me waited again. Horrible service just to schedule an appointment waited almost 40 minutes.
- ABAmy BurnsNov 4, 20251.0They did well until I needed a rabies tag printout. They had me on hold for over an hour combined. When I called a 4th time to speak to a human instead of being on hold for 30 + minutes and waiting more, I told them I need a printout of a rabies tag to pick up tomorrow (I’m battling a cold, don’t have a lot of energy, and I was calling to try and get it printed and picked up tonight 11/4). They told me you can call tomorrow and they will print it out then. I was trying to get through so I could get it tonight because the rude receptionist on 10/27 didn’t give me the print out and they all know I’m moving across the country. So I called for a piece of paper that takes a minute to print and I need to pick up that should have been given to me on 10/27 and they waisted over an hour of time that prevented me from picking it up tonight, so I have no choice but to get it another time supposedly because they only have 1 person working the front.
- DNDeb NettlesOct 15, 20255.0I read some reviews saying staff was not nice, however, I did not find that to be true. The staff were nice, helpful and easy to work with. When I first booked the appt, I had tried the location closest to me (Elmhurst), but after calling 4-5 times and nobody answered the phone I called the Brickyard location. I’m glad I did!
- VZVanessa ZepedaOct 13, 20255.0I have always used Banfield Pet Hospital for all my pets. This hospital has always taken excellent care of my dogs. They know them by name and they get to know them. This team and Dr. Ikeda know both of my dogs and understand both of their personalities. My dog Noah is a reactive dog and the entire team takes great care of him knowing his limitations. I recommend taking your pet here, they are compassionate and take great care of my babies.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the Banfield Pet Hospital's hours of operation?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and closed on Sundays and major holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not offer emergency care, but you can call during hospital hours for urgent care advice and referrals. For emergencies during non-hospital hours, please contact your local emergency hospital.
What types of pet health services does Banfield Pet Hospital offer?
Banfield provides preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
What is the Optimum Wellness Plan at Banfield?
The Optimum Wellness Plan offers annual preventive care including exams, vaccines, screenings, nutrition consultations, and dental care. It renews annually and helps budget essential health care for your pet.
Can I get veterinary care online from Banfield?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage 24/7 through the Vet Chat feature on the Banfield app.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required to ensure timely and quality care for your pet.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via Banfield's website or through their app available on Apple and Android platforms.
Are there any nearby places to visit before or after your appointment at Banfield Pet Hospital?
Yes, Banfield is located in the Chicago Brickyard Mall area close to popular places like Timberland shoe store, Crumbl Cookies dessert shop, and Brickyard Family Dental, making it convenient to combine your visit with shopping or dining.
Where can I get a quick meal near Banfield Pet Hospital?
Nearby dining options include Subway sandwich shop, Papa John's Pizza, Chipotle Mexican Grill, and Buffalo Wild Wings, all located in close proximity to Banfield Pet Hospital.
What other health and wellness services are available near Banfield Pet Hospital?
Athletico Physical Therapy - Brickyard and Brickyard Family Dental are nearby, offering physical therapy and dental services respectively for comprehensive health care needs.