Brand Certified
Banfield Pet Hospital
3.7(362 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
2620 N Narragansett Ave, Chicago, IL
60639, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(773) 836-3573
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Brickyard provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
3.7
362 reviews
5 stars
193
4 stars
49
3 stars
25
2 stars
12
1 star
83
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor experiences with the front desk staff, citing rudeness and unprofessionalism.
Appointment Availability
Customers frequently expressed frustration over long wait times to schedule appointments and difficulty reaching the clinic by phone.
Quality of Care
While some reviews praised the veterinary staff for their care and compassion, others raised concerns about misdiagnoses and inadequate treatment.
Operational Efficiency
Numerous reviews highlighted inefficiencies in the clinic's operations, including long wait times for both phone responses and in-person visits.
- RRRigo ROSALES5 days ago1.0They don't take walk-ins
- LLLaura Vargas LugoJan 28, 20265.0When my dog fell ill, we took our dog to his usual Banfield location (not this Brickyard location). Days later after we didn’t see much improvement, his Banfield location didn’t have any openings so we took him to this Brickyard location where he was seen by Dr. Ikeda. She wanted to start with bloodwork, where she confirmed my dog has pancreatitis. She provided treatment and gave us some medicine and specialty dog food to take home. He is doing much better (only 24 hours later) and back to his happy go lucky self. Thank you, Dr. Ikeda and team!!
- TMTammy MeyersDec 1, 20251.0The receptionist answering the phone in the morning is extremely rude. The whole conversation she displayed snarky attitude. Thank you, but I'll be using a different veterinarian.
- MMMarisol MartinezNov 21, 20251.0They had me waiting for 20 minutes and then hang up and I call again and had me waited again. Horrible service just to schedule an appointment waited almost 40 minutes.
- ABAmy BurnsNov 4, 20251.0They did well until I needed a rabies tag printout. They had me on hold for over an hour combined. When I called a 4th time to speak to a human instead of being on hold for 30 + minutes and waiting more, I told them I need a printout of a rabies tag to pick up tomorrow (I’m battling a cold, don’t have a lot of energy, and I was calling to try and get it printed and picked up tonight 11/4). They told me you can call tomorrow and they will print it out then. I was trying to get through so I could get it tonight because the rude receptionist on 10/27 didn’t give me the print out and they all know I’m moving across the country. So I called for a piece of paper that takes a minute to print and I need to pick up that should have been given to me on 10/27 and they waisted over an hour of time that prevented me from picking it up tonight, so I have no choice but to get it another time supposedly because they only have 1 person working the front.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the Banfield Pet Hospital's hours of operation?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and closed on Sundays and major holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not offer emergency care, but you can call during hospital hours for urgent care advice and referrals. For emergencies during non-hospital hours, please contact your local emergency hospital.
What types of pet health services does Banfield Pet Hospital offer?
Banfield provides preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
What is the Optimum Wellness Plan at Banfield?
The Optimum Wellness Plan offers annual preventive care including exams, vaccines, screenings, nutrition consultations, and dental care. It renews annually and helps budget essential health care for your pet.
Can I get veterinary care online from Banfield?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage 24/7 through the Vet Chat feature on the Banfield app.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required to ensure timely and quality care for your pet.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via Banfield's website or through their app available on Apple and Android platforms.
Are there any nearby places to visit before or after your appointment at Banfield Pet Hospital?
Yes, Banfield is located in the Chicago Brickyard Mall area close to popular places like Timberland shoe store, Crumbl Cookies dessert shop, and Brickyard Family Dental, making it convenient to combine your visit with shopping or dining.
Where can I get a quick meal near Banfield Pet Hospital?
Nearby dining options include Subway sandwich shop, Papa John's Pizza, Chipotle Mexican Grill, and Buffalo Wild Wings, all located in close proximity to Banfield Pet Hospital.
What other health and wellness services are available near Banfield Pet Hospital?
Athletico Physical Therapy - Brickyard and Brickyard Family Dental are nearby, offering physical therapy and dental services respectively for comprehensive health care needs.
Brand Certified Facts from Banfield Pet Hospital
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