Bond Vet - West Loop

Reviews

• RH

  Rachel Hawa

  Apr 6, 2026
  1.0
  This is not reflective of the doctors, staff or the facility, but I will never be going back to Bond Vet after the stupid implementation of an 'AI assistant' who does nothing but encourage you not speak to a person - when you have a question about your pet, and need to speak to a person. It's not helpful, it's not kind, it's not an improved customer experience and does not make staff more efficient. It's a total waste of money, and a way of infuriating everyone.
• KK

  KUKLA

  Apr 1, 2026
  1.0
  OMG!!! No no no!!! Never again! The absolute worst of the worst! I don’t know where to begin. Apparently Bond Vet is a chain vet service. I brought my pets here to get examined. I eventually brought my cat. And what a mistake that was!!! I noticed that the medication given was not enough and mentioned it to the doctor. She reassured me that it was the correct amount. The medication was supposed to be for ten days and I ran out after five. I tried calling back but kept reaching their AI. It’s so frustrating and annoying that each time I try to call them I have to jump through hoops. Francis texted me regarding the cats medicine but she never bothered reading the text or responding!!! It took me 5 tries to get through to someone!!! They told me they phoned the prescription into Walgreens but when I called Walgreens they had no idea what I was talking about. I had to begin the process all over again and call Bond Vet back because someone dropped the ball!!! Unprofessionalism at its finest! Incompetency galore!!! Playing Phone tag!!! Wasting my time and energy running around trying to pick up my cat’s medicine. I had to walk over a mile to fetch my cats medicine at their Gold Coast location!!! I was inconvenienced not them! Everything is a monumental task!!! Unreachable!!! Terrible communication skills!!! You couldn’t teach them if your fur babies lives depended on it!!! They are unreachable!!! Be prepared to talk to AI. They offer a text number but when I text them they don’t answer!!! Why have a text line if you’re not going to answer??? Now there’s a concept!! I equate this to getting my teeth drilled at the dentist without any novocaine! After informing Sara the clinic manager that I no longer will be utilizing their services she emailed me and told me to find a new vet! They tried flipping the script when I got rid of them! Unreal! What a bunch of clowns!!! Imagine that! They screwed up and they pass the buck!!! Who in their right mind would tolerate such incompetency and laziness? You have to ask yourself if you would entrust the well being of your most treasured fur babies to the incompetency and of Bond Vet. The apathy is alarming! Unfortunately I cannot in good conscience recommend this vet service. That’s a hard no from me again. Run like your the last two monkeys boarding Noah’s Ark and it’s starting to rain!!! It’s a hard no from me! Enter at your own risk!!! You’ve been warned!!!
• AS

  Amy Bowman Spreng

  Mar 22, 2026
  5.0
  Amazing and friendly staff! Can’t say enough about how warm and kind they are, to myslef and my dog when I go in. Thanks!!
• JS

  Jess Skwara

  Mar 4, 2026
  5.0
  I had a wonderful first visit at Bond Vet in West Loop. The staff was very friendly and welcoming and Dr. Burke was awesome with my dog and answered all of my questions and concerns. They went over the estimate with me before performing the exam to make sure I was comfortable with everything. So glad I decided to bring my dog here!
• DP

  Deonta Pennington

  Feb 22, 2026
  5.0
  Bond Vet | Dr. Kaylynn Lam West Loop February 20, 2026 There are truly no words big enough to express our gratitude for Dr. Kaylynn Lam and her incredible team at Bond Vet in the West Loop. On Friday evening, our 13 year old dog suddenly had brown green discharge from her vulva. We had no idea what was happening and we were terrified. I immediately started calling multiple animal hospitals but no one had availability. Most places were closing or already closed. Bond Vet was the only clinic that answered and told us to bring her in right away, even though they were about to close at 8pm. They fit our dog in immediately for an exam and after evaluation we were told she had pyometra and needed emergency surgery. Hearing those words was devastating. We were given a quote and advised to go to an emergency hospital for surgery. I broke down in tears knowing we could not afford the cost of an emergency facility. Dr. Lam gave us time to process everything. When she stepped out of the room and returned, she brought us the best news we could have hoped for. She and her team were willing to stay and perform the surgery themselves at a more reasonable cost. After getting approved for CareCredit, Dr. Lam and her entire team stayed at the clinic well past closing, until after midnight, performing life saving surgery and closely monitoring our dog. They did not rush us. They did not treat us like just another appointment. They treated our baby like family. I cried so many times that night from fear, from relief, and from overwhelming gratitude. Dr. Lam successfully removed the infection and uterus and saved our dog’s life. Because of her skill, compassion, and dedication, we were able to bring our baby home healthy. Not only did they provide exceptional medical care, they showed humanity, empathy, and heart. That kind of care means everything when you are facing a crisis with someone you love. We are forever grateful to Dr. Kaylynn Lam and the entire Bond Vet West Loop team for giving our baby a second chance at life. Thank you from the bottom of our hearts. ❤️💐

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