Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Burbank provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.9
189 reviews
5 stars
111
4 stars
25
3 stars
12
2 stars
5
1 star
36
What are people saying?
AI-generated from recent customer reviews
Appointment Issues
Customers frequently reported problems with appointment scheduling, including last-minute changes and lack of availability.
Staff Performance
While many reviews praised the veterinary staff for their care and professionalism, several customers expressed dissatisfaction with the front desk receptionists, citing rudeness and unhelpfulness.
Customer Service
Overall customer service experiences varied significantly, with some customers highlighting excellent care and communication, while others reported poor treatment and long wait times.
Facility Care
The clinic was noted for its cleanliness and the quality of care provided to pets, although some customers mentioned issues with their pets being left in kennels for extended periods.
- ASAmanda SheridanDec 28, 20251.0Every. Single. Time. I book an appointment, they change it at closing time the night before or the morning of, from an in-room appointment to a drop-off appointment. I have a preference for in-room. I get voicemails confirming the appointments with no changes, and then suddenly, without telling me, they change it every single time I can’t even take my dogs in because I reschedule, and then they change it AGAIN! Do you know how irritating it is to schedule your life around an appointment that constantly changes without notification or any good reason? WHY make those times available if you’re not going to honor them literally ever? I’m so tired of Banfield. Every single location does this.
- GGGothaDec 15, 20255.0Staff are friendly, & the payment plan is simple & affordable. Depending on your pets’ age. Basically, insurance in case your pet gets sick or has an accident. They can take care of it right away. Highly recommend
- NCNelly CanoNov 26, 20255.0Excellent service and very kind and loving with pets
- AHAdelita HernandezNov 19, 20251.0We scheduled a free visit with coupon and was told this location doesn’t serve that anymore that it ended yet I still have coupon and it hasn’t expired?the lady(was a dark skin lady ) front desk was rude and didn’t help at all!
- SFSandra ForemanOct 19, 20255.0This is a great place for the care of your pet. Patient, knowledgeable and caring.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Burbank?
Banfield Pet Hospital in Burbank is open Monday through Saturday from 8:00 AM to 6:00 PM and closed on Sundays and major holidays.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield Pet Hospital does not provide emergency care services, but you can call during hospital hours for urgent care advice or referrals to emergency hospitals.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via their website or through the Banfield app, which is available on both iOS and Android platforms.
What preventive pet health services does Banfield in Burbank provide?
They offer vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep pets healthy at all life stages.
What is included in the Optimum Wellness Plan at Banfield Pet Hospital?
The plan includes annual preventive care such as full exams, vaccines, early screening diagnostics, nutrition consultations, dental care, and more. It is a wellness plan, not insurance, and automatically renews annually unless paid in full.
Are there options to pay for the Optimum Wellness Plan?
Yes, you can pay monthly through automatic billing to a bank account or credit card, or choose to pay the full amount at enrollment for easier budgeting.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and are called when ready, and virtual visits available to Optimum Wellness Plan members.
What nearby pet-related stores can I visit when coming to Banfield Pet Hospital?
Nearby you can find PetSmart, which provides pet supplies, grooming, and training services, making it convenient for pet owners to shop and care for their pets in one trip.
Are there nearby dining options when visiting Banfield Pet Hospital in Burbank?
Yes, Olive Garden Italian Restaurant and Popeyes® Louisiana Kitchen are close by, offering convenient dining options before or after your visit.
What other medical services are available near Banfield Pet Hospital?
Close to Banfield Pet Hospital you can find ATI Physical Therapy for rehabilitation services and Salud Family Dental Center for dental care, providing additional health services in the area.