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About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Our veterinarians and technicians are here to help care for your dog or your cat. Situated off South Gary Avenue directly across the street from Stratford Mall, Banfield Pet Hospital in Bloomingdale, IL, provides general veterinary services for pets in Bloomingdale and nearby areas, including Keeneyville, Carol Stream, or Glendale Heights. You’ll find our clinic inside PetSmart, located just north of Bloomingdale’s Cloverdale neighborhood in the Stratford Crossing shopping area.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.0
140 reviews
5 stars
60
4 stars
10
3 stars
6
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1 star
60
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a lack of professionalism and rudeness from staff, with many customers reporting negative experiences with front desk personnel.
Care Quality
Several reviews highlight concerns about the quality of veterinary care, including misdiagnoses and inadequate treatment options.
Wellness Plan Issues
Customers frequently express dissatisfaction with the wellness plan, citing hidden fees and poor value for services rendered.
Appointment Management
Numerous complaints about disorganization and poor management of appointments, including cancellations and long wait times.
Mixed Staff Experiences
While some customers praise individual staff members for their care and friendliness, others report inconsistency in service quality.
- ACAngela Carlston3 days ago1.0Every experience I’ve had with Banfield Pet Hospital has been awful. I truly don’t understand how people say this place “saves them money.” How? The wellness plan is the biggest trap. They advertise “included services,” but bury you in hidden fees the moment your pet actually needs care. For example, a teeth cleaning is “included.” What they don’t tell you is that you’re required to pay for pre-anesthesia bloodwork and for “optional” add-ons that no decent pet owner would refuse. One of them was an anti-nausea medication to keep my dog from vomiting under anesthesia—nearly $50 on its own. Of course I said yes. What loving owner wouldn’t? In total, I paid nearly $600 in extra fees for a service my plan supposedly covered, and I couldn’t decline most of it because they wouldn’t clean her teeth otherwise. The rest I couldn’t refuse for her safety/wellbeing. How is that ethical? My first visit was even worse. My dog was vomiting after eating berries outside. Banfield turned her away and said they “aren’t a hospital.” Then why call yourselves one? I went to a real per hospital and paid about $1,600 for X-rays and bloodwork, only to learn she was fine. Later, I was told Banfield actually could have done those exact tests but they just refused to help. The staff is wildly inconsistent: some are kind, but others are rude, dismissive, and act like speaking to you is a chore. Every visit leaves me stressed and frustrated before my pet even sees a vet. They also told me my dog had gum loss and needed teeth pulled, which would cost another $600. I got a second opinion at another veterinarian, and her teeth were completely fine. Banfield feels predatory, profit-driven, and dishonest. They turn medical care into a high-pressure sales situation and take advantage of pet owners who just want to do right by their animals. I truly despise this place and wouldn’t recommend it ANYONE.
- CCCarlotta CastroSep 15, 20255.0I took my Zhoe for her vaccinations. The staff is excellent!
- FFFrankESpinozaSep 15, 20254.0My pup seems happy.! That's what matters.!
- CBChris BondiSep 12, 20255.0staff is always friendly and caring
- JLJoe LoconsoleSep 8, 20255.0I have been bringing my dog here for nearly 10 years. Never had a problem with care or advice. Overall a good experience and nice people
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Bloomingdale?
Banfield Pet Hospital is open Monday through Saturday from 7:00 AM to 6:00 PM and is closed on Sundays and major holidays.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care services, but during hospital hours you can call for urgent care advice or referrals. For emergencies outside of hospital hours, please contact your local emergency hospital.
What types of veterinary services are available at Banfield Pet Hospital?
Banfield offers a variety of preventive care services including vaccinations, dental care, parasite control, nutrition counseling, behavioral counseling, and comprehensive examinations.
What is an Optimum Wellness Plan at Banfield?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, early diagnostics, and dental care. They automatically renew annually and are designed to promote your pet's ongoing health.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online through their website or mobile app, or by calling their main phone number.
Are there options for virtual veterinary visits at Banfield?
Yes, clients with Optimum Wellness Plans can have virtual visits which provide quality care remotely, saving time and allowing consultations from home.
Where is Banfield Pet Hospital located in relation to local landmarks?
The hospital is located at 162 South Gary Ave, Bloomingdale, IL, directly across from Stratford Mall inside PetSmart in the Stratford Crossing shopping area, near the Cloverdale neighborhood.
What nearby services can I visit before or after my appointment at Banfield?
You can visit Petsmart Grooming, Hobby Lobby for crafts, or enjoy dining at nearby restaurants such as Outback Steakhouse, Giordano's, and Pita Pita Mediterranean Grill located within the Stratford Crossing shopping area.
Are there pet-related services nearby Banfield Pet Hospital?
Yes, near Banfield you can find Petsmart Grooming for pet grooming, PetSmart for pet supplies and training, and other pet-centric services within the shopping area.
What other shopping options are available near Banfield Pet Hospital?
Nearby shopping options include JC Licht Benjamin Moore Paint & Decor Store, Burlington for clothing, T.J. Maxx & HomeGoods, and Barnes & Noble bookstore and coffee shop.