Business Details
About
Pet StorePetco
Visit your Ponderay Pet Store located at 300 Bonner Mall Way for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
398 reviews
5 stars
230
4 stars
86
3 stars
41
2 stars
15
1 star
26
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Customers frequently praised the staff for being friendly, helpful, and knowledgeable about pet care.
Grooming Services
While some customers had positive experiences with grooming, others reported issues with long wait times and scheduling difficulties.
Product Availability
Several reviews mentioned inconsistent stock levels and frustrations with product availability, particularly in the grooming department.
Store Cleanliness
The store was generally noted as clean, but some customers expressed concerns about the organization and cleanliness of specific areas.
Customer Service
Overall, customer service experiences varied, with some customers highlighting exceptional service while others reported rudeness or lack of assistance.
- SWShana's Whimsy3 days ago1.0I drove over an hour to get some fish and plants today. There was no one in the fish department, so I went up front to see if I could get help. There was no one up there either. When someone did come they were helping someone so I waited. While I was waiting, a fish shipment arrived. I was still waiting. When someone finally asked if they could help me, I was told I would have to wait until they unloaded the shipment to get help. I will never go into this store again, since it seems they don't have enough help to actually help the customers and think unloading a shipment can't wait a few minutes.
- JJJudyJan 4, 20265.0I purchased a retractable dog leash yesterday. When I returned home I discovered I needed a larger size leash. I took the leash back today and the clerk was great to exchange the small one for the larger size. Thank you, Stacie!
- BBBecky BirdDec 29, 20251.0We were pleasantly greeted by one of the groomers that we had not seen for a while. That was a great reception into the store! Our visit had a quick turnaround shortly there after when a staff member very rudely told us our dog had pooped on the floor which she did not. We did not even go down the aisle that he saw the poop. Secondly there was an incredibly long line at the checkout and only 1 teller working very slowly. The teller also seemed to be watching a dog that she did not have a leash on for a while. Not the best visit I have had :(
- DWDyno WahlDec 25, 20255.0The staff is so helpful and cheerful and seem to love pets as much as we do!
- SMSara McMurphyNov 29, 20251.0Closed with me in the store 5 mins after and would not ring me up. Plus selection sucked and they suck at finding if they even have a specific product sold in at their stores.
Frequently Asked Questions About Petco
Does the Petco Ponderay location have a vet hospital?
No, Petco Ponderay does not have a full-service vet hospital.
Does Petco Ponderay offer vaccinations?
Yes, Petco Ponderay provides vaccinations.
Does Petco Ponderay offer curbside pickup?
Yes, curbside pickup is available at Petco Ponderay. All of our products that are eligible for store pickup will show this option on the product's detail page.
How much are hamsters and guinea pigs at Ponderay Petco?
Hamster and guinea pig prices vary by location. Call your Ponderay Petco at 2082552202 to check for pricing and availabilty in your store. Or visit ourcompanion animal website for more information on small companion animals.
Does Petco Ponderay sell dogs?
No, Ponderay Petco does not sell dogs or cats. However, with the Petco Love program partnered with local animal welfare organizations, you have the opportunity to meet dogs and cats available for adoption at your neighborhood Petco store.
Where is Petco Ponderay located?
Petco Ponderay is located at 300 Bonner Mall Way, Ste 120, Ponderay, ID 83852.
What are the regular business hours of Petco Ponderay?
Petco Ponderay is open Monday to Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Does Petco Ponderay offer vaccination services for pets?
Yes, Petco Ponderay provides vaccination services for pets.
Can I pick up my order curbside at Petco Ponderay?
Yes, curbside pickup is available for eligible products at Petco Ponderay.
Does Petco Ponderay have a full-service vet hospital?
No, Petco Ponderay does not have a full-service vet hospital.
Does Petco Ponderay sell dogs or cats?
No, Petco Ponderay does not sell dogs or cats. However, through the Petco Love program with local animal welfare organizations, you can meet adoptable dogs and cats at the store.
What nearby places can I visit after shopping at Petco Ponderay?
After visiting Petco Ponderay, you can check out Bonner Mall for shopping, Mandala Pizza for dining, or Sandpoint Cinemas for entertainment.
Is there a veterinary vaccination clinic near Petco Ponderay?
Yes, the Vetco Vaccination Clinic is nearby and offers pet training, vaccination services, and pet supplies.
What other shopping options are close to Petco Ponderay?
Nearby shopping options include JCPenney, Dollar Tree, Harbor Freight Tools, and Sears Appliance & Hardware Store, all located within the same area.
How can the location near Bonner Mall help customers when visiting Petco Ponderay?
Being located inside Bonner Mall provides customers easy access to a variety of retail, dining, and entertainment options alongside Petco, making errands and shopping more convenient.