Petco

Reviews

• BP

  Brent Parker

  3 days ago
  5.0
  Friendly knowledge service
• YD

  Yvonne Von Darke

  Apr 3, 2026
  3.0
  EDIT: The manager, Kelly emailed me and apologized for the inconvenience. I was very appreciative of her response. I feel that the TWO women employees most likely have little customer service experience and need additional training. I truly hope they are able to receive additional training because insinuating a repeat customer is being deceitful over dead hornworms that I literally bought an hour prior, is really weird. Arguing with me for over 20 minutes about it, is detrimental to a business. I am changing my 1 star to 3, in hopes new hires receive better understanding of their customers & the needs of their pets, regardless of the pet, and reserve their accusations towards customers, unless there is a truly obvious problem. THANK YOU to the gentleman employee that stepped in & took over the situation from the 2 women. He saved me from completely having a blow up. Absolutely terrible, horrible experience at the store in Nampa, Idaho, and I will never ever shop there or at any Petco ever again. I bought a 4 pack of hornworms, which upon arriving home, discovered they were all dead & looked diseased. Instead of assisting me when I return to the store with the dead worms, I was given attitude by two female employees who tried to accuse me of switching the worms into a different container because the container would not ring up, what would be the point of that? After arguing with me over it, they called someone else to help with the refund who could not figure it out either. It took FOURTY minutes to refund me!!! Employees who work at big box “pet stores” have absolutely ZERO experience or knowledge of the animals they are hired to care for!
• JF

  Jazlyn Flores

  Mar 23, 2026
  1.0
  53 reasons why I give it a 1 star. 1. The fish tanks were absolutely disgusting and NOT cleaned on the inside. 2. There were many random objects thrown in those fish tanks, horrible. Idk Hamilton wrote the other 51 🤷🏽‍♀️
• DM

  Debra mecham

  Mar 17, 2026
  5.0
  recently brought my little Yorkie in for grooming at the Petco in Nampa Marketplace, and I couldn’t be happier with the experience! The team was friendly and professional from the moment we arrived. Sarah did an amazing job—she was gentle, attentive, and clearly knows how to handle a small, delicate pup like mine. He came out looking absolutely adorable with a perfect trim, fluffy and clean. My Yorkie seems so happy and comfortable too—no stress signs at all. Thank you, Sarah and the Petco grooming team at Nampa Marketplace, for making him look and feel his best! Highly recommend—I’ll definitely be back. 🐶✨”
• HJ

  hi Jo

  Mar 14, 2026
  1.0
  Called to cancel my Petco Vital Care subscription as it didn’t seem to be cancelled when i returned the hamster itself like I asked. Was immediately met with the most atrocious attitude, genuinely wish I had recorded the phone call. Atrocious Attitude Lady proceeded to leave a voicemail with the help desk number (I assume in an effort to not get in trouble). I called, it turns out it was an internal help desk number for the store itself. Things like if the power goes out or certain vet based things. I somehow managed to speak to 3 different people on this help desk line and they were finally able to get me to the Vital Care subscription line. (Not before another completely separate unrelated subscription line?) My $10 subscription is now cancelled. Yippee. I am never setting foot inside that building again. Petco is a scam, please if you need pet supplies go to a small local owned store where they will actually care about you. Atrocious Attitude Lady, or “the only chick here with curly hair” learn to treat people better.

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