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About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Conveniently located within the Meridian Crossroads on North Eagle Road, Banfield Pet Hospital® is your reliable, full-service general practice veterinary throughout your pet’s journey to better health. No matter where you live in town, our vet clinic in Meridian, ID, has quick access to Interstate 84 nearby, making it easy to visit during your regular errands.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.1
179 reviews
5 stars
119
4 stars
18
3 stars
11
2 stars
4
1 star
27
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the staff for being caring and accommodating, others reported poor communication and rude behavior from front desk staff.
Quality of Care
Many customers expressed dissatisfaction with the quality of veterinary care, citing misdiagnoses and lack of thoroughness during examinations.
Appointment Availability
Numerous reviews highlighted difficulties in scheduling timely appointments, with some customers experiencing long wait times for urgent care.
Pricing Concerns
Several customers found the services to be overpriced, particularly in relation to the wellness plans and additional charges for medications.
Staff Competence
While some staff members were praised for their compassion and professionalism, others were criticized for a lack of empathy and poor communication skills.
- SRSarah RieseOct 8, 20255.0Made a mistake and made an appointment for my dog Duke for some vaccines at the Boise Banfield, instead of the Meridian location. I showed up at the Meridian location and Roz at the front desk, informed me that I was at the wrong location. Instead of just turning me away, Roz worked hard to see if the team could give my dog the vaccine today instead of me having to reschedule. Roz and the entire team at Banfield did their very best with customer service and was able to work me in. Michael was able to squeeze me in and I was able to get Duke in for his vaccine. I really appreciate Roz’s customer service and going the extra mile to get me in so I didn’t have to make another trip. I know this is my fault completely but Roz and the entire team at Banfield gave exceptional customer service to make this work. Absolutely truly amazing. I love Banfield. I love how they take care of the pets as well as us pet owners. Sincerely, Sarah Riese
- OCOdet Chavez-SaldivarOct 2, 20255.0Always go above and beyond when I take my dog in for an appointment. When dropping off my dog for a wellness appt., the doctor contacts me to give me an overall report and addresses any concerns. It is good to know my dog is in good hands as the doctor as well as the staff member show they care about our pets’ health. Thank you for your wonderful service and support. Blessings
- MLMelissa LaddSep 16, 20251.0I will never do a pet plan again with them, or any services in the future. The customer service is so poor, and the customer service staff just have a crap attitude.
- CCChelsy ClemsonSep 15, 20255.0Very good and compassionate
- GPGenee ParkerSep 10, 20252.0I have been taking my pet to Banfield since he was a puppy (he is now 11 years old). They used to be a 5 star service at the location I have been going to in Meridian, ID. But over the last couple of years the service and attention to detail has gone down. The phones usually have a wait time for anything you call about. The vets themselves do not seem to share the same concern I do about my pets needs or possible issues. The most recent visit for my pets 6 month comprehensive was severely disappointing to the extent that I will not be continuing the health plan and will cease care for my pets needs here once my plan year is up. The doctor’s and attendants never called me to pick up my pet. I had to call towards the end of the day and they admitted to forgetting. The vet didn’t even take the time to tell me of something major that happened to my pets during the visit. It was casually mentioned by the counter attendant. I used to be very happy with my local Banfield but they need so much improvement.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not offer emergency care. You can call during hospital hours for urgent care advice or referrals. For emergencies outside these hours, contact your local emergency hospital.
What veterinary services does Banfield Pet Hospital offer?
Banfield offers preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, comprehensive examinations, spay/neuter, microchipping, DNA testing, and end of life care.
What is an Optimum Wellness Plan at Banfield?
It is a preventive care plan that includes exams, vaccines, early diagnostics, nutrition and dental consultations, designed to keep pets healthy annually. Wellness plans automatically renew unless paid in full at enrollment.
How can I schedule an appointment at Banfield Pet Hospital in Meridian?
You can schedule an appointment online through Banfield's website or app, or by calling the main phone number. Appointments are required at this location.
What are the operating hours of Banfield Pet Hospital in Meridian?
Banfield is open Monday through Saturday from 8:00 AM to 6:00 PM and is closed on Sundays and select holidays.
Is Banfield Pet Hospital in Meridian accessible for customers using public transit or nearby interstate?
Yes, it is conveniently located within Meridian Crossroads on North Eagle Road with quick access to Interstate 84, making it easy to visit during errands or when coming via transit.
What nearby pet stores or services can I visit along with Banfield Pet Hospital?
Nearby PetSmart offers pet supplies, grooming, and training services. Visiting PetSmart along with Banfield can help with comprehensive pet care needs in one trip.
What dining options are available nearby Banfield Pet Hospital for a quick meal?
Nearby restaurants such as Arby's and Carl's Jr. provide fast food options, convenient if you want a quick meal before or after your pet's appointment.
Are there nearby shopping options around Banfield Pet Hospital in Meridian?
Yes, nearby stores include Bassett Furniture, Cost Plus World Market, and Bed Bath & Beyond for home goods and furniture shopping while you're in the area.
Can I get veterinary advice remotely from Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 remote pet care advice through Vet Chat™ available on the Banfield app.