Petco

Reviews

• CD

  Collin Dennis

  Dec 28, 2025
  5.0
  Visit this location weekly and never leave disappointed. While I have had pleasant experiences at other Petco locations none have came close to the level of service provided at this address. Sara is always ready to help with a smile on her face and seems to genuinely value us as people and customers., and the gentleman in the fish and reptile section is always greeting me with a smile and checking in on our animals. The new manager seems a little standoffish at times and I have noticed her berating her employees a few times in front of customers creating a awkward atmosphere in an otherwise welcoming store. The things that they seem to be getting in trouble for does not warrant the attitude I have noticed during the "talking to's" given to the employee, especially in front of customers. Otherwise the store is clean, animals seem happy, and the almost ALWAYS have what we need.
• CW

  Connie Westword

  Dec 24, 2025
  1.0
  When I was in the store a couple days ago waiting for my dog to be done in the grooming department. I witnessed the new GM Tori yelling at the groomer on the sales floor. Not a very professional person you have running this store. The groomer finally told Tori the GM that she didn’t full comfortable having the conversation on the sales floor. What happens to Travis he was a nice man and ran this store well. If my groomer quits I will NOT to back for and type of services or to buy anything from this store. Petsmart is right down the road and so is tractor supply. They probably treat there employees better then Tori treats everyone here.
• AL

  April Longworth

  Dec 21, 2025
  1.0
  Idaho Falls Petco use to be great, now its filthy and covered in trip hazards. Seems like all the people that made this store great are not there very often. My husband and i use to buy all our animals and supplies there. Last week we were in there to get some saltwater supplies and the lady there was extremely rude and talked to my husband like he didn't know what he was talking about even though he has been in the hobby for 15 years. I think her name was Vernica or something like that. when i asked to see the manager, i wanted to make a complaint but the manager was just as rude. She brushed me off like i was not worth her time. The manager was Toni or Tori. What happened to the old manager. we may have to stop going to Petco if we are going to be treated like this
• MJ

  M J

  Dec 21, 2025
  1.0
  We went to look at the ferrets tonight, and grab a travel cage for my cat. They only had one ferret. it was super cute! Anyway my daughter had asked the girl working if she could pet the ferret. She has never held or touched one. I mean that is usually what you do to see if you connect with an animal. The lady said to her “We are not a petting zoo.” We ended up leaving because I can lose my temper pretty easy over incompetent individuals that evidently don’t need to be working at certain places. I could maybe understand if my daughter came at her all rude, because I can’t stand rude people…if you can’t tell. My daughter was very polite when she asked her. Unfortunately I won’t be returning. I refuse to support a business with people who act like that.
• HF

  Hannah Fitch

  Dec 13, 2025
  1.0
  My first several experiences at this location were great. I bought a leopard gecko from here in June. My gecko came home with a torn up tail from being bit by the other geckos he was cohabitated with. I chose to overlook this as it could’ve have happened at any location and they gave me a 10% discount. In August, I made the decision to start going to pet-smart as they had more items I needed in stock, and their crickets were usually healthier. I have made a couple trips to Petco since August, and each time I have been more upset with the condition they have chosen to leave their animals in. The smell of the building has gotten much worse, with the most recent trip, someone mentioned the awful smell as they walked in. Usually, I would not be one to make comments on a business for small things that left me unhappy, however this situation was absolutely devastating to see the condition that the leopard geckos were living in. Attached are photos of the poop/pee that was left PILIED in the enclosure. Absolutely disgusting and horrible to even allow an animal to live like that. I know the location has no control about the rules for cohabitating, substrate, or lighting… however what they absolutely have control over is cleaning the enclosures, and it is clear that there is no care for the condition these critters live in. This was heartbreaking to see and Petco will not have my business again. This is embarrassing for the staff and they should know better.

Frequently Asked Questions About Petco