Petco

Reviews

• BP

  Bryanna Pickens

  Nov 16, 2025
  1.0
  This used to be a good place to go for fish and small pets, but I've noticed the good staff isn't around anymore and the quality has tanked. My recent purchase was a hamster that was unknowingly pregnant. No big deal, except I couldn't rehome the babies and 13 hamsters gets expensive. They told me they would take them back, but when I showed up with them, they turned me away. I called ahead to make sure they knew I was coming. I had to call cooperate to get them to take them back. I got there today to give 6 of the 12 babies back and the manager Sarah was clearly less than thrilled. She is the one that recommended me a week prior to ask petsmart if they'd take them. At the end of the day, they need better staff. If you don't want to deal with pets, maybe don't work at a petstore. Accidents happen, but its the way they handled it. The store manager was great.
• CW

  Carly Whitney

  Nov 8, 2025
  5.0
  They always have exactly what we need and answers to our questions
• LH

  Lynn Hall

  Oct 31, 2025
  1.0
  I received a ten dollar coupon, which I couldn’t use because it expired in less than 30 days. I spend at least 75 dollars a month with Petco for the last year and a half and they don’t even give a break by honoring their coupon. Guess who’s done shopping at Petco, me!
• MB

  Madonna Bishop

  Oct 30, 2025
  1.0
  I completed an order online for in store pick-up. After an hour I went to the store even though I had not received an email saying my order was ready. When I got the store, which was not busy, I told the person at check-out that I was there to pick-up my order. She looked at her phone, proceeded to pick my order and check me out. This process only took about 3 minutes. If it was that easy to pick my order then why after an hour wasn't it ready. The person hadn't even realized they had an order to pick. They were to busy talking to someone they knew. Glad I didn't wait for the email saying it was ready. Who knows when I would have gotten it if at all.
• EA

  Emma Alderson

  Oct 19, 2025
  1.0
  I am not someone who would write a review, let alone a negative one. This used to be the best place to get fish when they first opened. Not anymore! I went in October 17th to purchase some Glofish Danios for my kids tank, and the tank conditions were deplorable. Unfortunately, I did not have my phone with me to take photos but tanks were incredibly dirty, with multiple dead fish floating at the bottom of multiple tanks. 😕 It took 25 minutes to get help from the fish department, I eventually had to have them call over the intercom to get someone over there. I hesitated even buying the fish my kids wanted because half of the live ones in the tank were obviously either starving, or had some form of wasting disease because they were so small and skinny that their heads were bigger than their bodies! Against my better judgement I asked for the fish I came in for, and specifically asked him for the somewhat healthier and bigger danios in the tank. The gentleman instead gave me two of the literal SICKEST and SKINNIEST glo danios in the tank. According to him, he chose those ones because they actively "swam away" from his net when he went to catch them. The bag of water they were in had tons and tons of poop floating in it, and upon getting home I could instantly tell how sick the new fish were compared to our other, very healthy glofish Danios. I treated them with Paraguard and aquarium salt, but they were too far gone. Listlessly floating at the top of the tank, I found the two skinniest ones dead this morning, October 19th. Petco requires you to bring in the dead fish, with a water sample from your tank to get a refund but I live 1.5 hours away and cannot justify traveling that distance to replace them with other sick fish. I know they did not die from anything in my tank, nor from my water parameters. I felt so bad once I got home that I didn't purchase ALL the glo danios because of how disgusting the stores tank was. I'm unable to attach the photos I took this morning of the deceased fish, but they are 1/16th an inch big, while our healthy ones are about 3/16th an inch. They literally looked like a skeleton when compared to our other danios. It's horrible, and I feel bad that they suffered. My kids were very distraught to find the dead ones this morning. I do not think we will be returning to this Petco. I think we'll try Petsmart from now on. 👎

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