We recognize that your pup is a beloved member of your family, and when they are with us, they should be safe and cared for just like they would be at home. We feel the same way. This is why we created Pups.
When you bring your pup to us, you entrust us with your pup’s well-being. We deeply value and cherish that trust, recognizing it as a precious gift. At Pups, we're committed to honoring that trust by delivering only the finest care and expertise for your beloved pets.
We view our connection as more than transactional. You and your pup are integral members of our community, and we aim to be active partners in their care. We truly love that you have chosen us to care for your pup!
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.