Staff Care
Many customers praised the staff for their attentive and loving care towards the pets, noting that their animals seemed happy and well-treated.
Cleanliness
The facility is generally reported as clean, although some customers raised concerns about cleanliness related to kennel cough incidents.
Communication Issues
Several reviews highlighted poor communication regarding pet care instructions and updates, leading to dissatisfaction among some customers.
Health Concerns
A number of customers reported health issues such as kennel cough and weight loss in their pets after boarding, raising concerns about the overall health monitoring.
Grooming Services
Grooming services received positive feedback, with many customers expressing satisfaction with the quality of grooming and care provided.