Petco

4.2
779 reviews

About

Pet StorePet supply store
Visit your West Des Moines Pet Store located at 6805 Mills Civic Pkwy for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
6805 Mills Civic Pkwy, West Des Moines, IA
50266, United States

Hours

Reviews

4.2
774 reviews
5 stars
449
4 stars
188
3 stars
63
2 stars
21
1 star
53

What are people saying?

AI-generated from recent customer reviews

Staff Helpfulness

Many customers praised the staff for being friendly, knowledgeable, and helpful, although some reported instances of rudeness or lack of assistance.

Grooming Services

Mixed reviews on grooming services; while some customers had positive experiences, others reported poor grooming outcomes and lack of compassion.

Store Cleanliness

Customers noted cleanliness in some areas, but others reported issues with odors and dirty conditions in the store.

Product Availability

The store generally has a wide variety of pet products, but some customers mentioned low stock on certain items.

Customer Service

Overall, customer service was rated positively, though there were complaints about slow checkout and some negative interactions.
  • KH
    Kathleen Hodges
    6 days ago
    5.0
    Excellent help, more than I expected. The store in West Des Store is very well laid out and has a great variety of food, and supplies at good prices.
  • DN
    danielle norelius
    Nov 9, 2025
    1.0
    Fish tanks are the worse I have seen through local petco stores was going to buy a fish than notice it had what seemed to be ick was told there is some sort of bacteria trying to bloom in the tanks no of the tanks had been quarantined dead fish in 1 out of 4 fresh water tanks sad
  • MN
    Margie Nelson
    Nov 4, 2025
    2.0
    They have less selection than Scheelzs
  • TT
    Terry Trinidad
    Oct 27, 2025
    3.0
    Not the friendliest but at least I came across 2 different associates on the floor who I was able to ask for help. I was in looking for anxiety chews and a vest for my 2 year old puppy which was $100 well spent on our 10 day RV trip.
  • RC
    Ryan cooley
    Oct 21, 2025
    5.0
    We take our dog to Petco for grooming and "spa" time. He seems to like going there. Has not had any problems.

Frequently Asked Questions About Petco

Does the Petco West Des Moines location have a vet hospital?

Yes, Petco West Des Moines has a full-service vet hospital.

Does Petco West Des Moines offer vaccinations?

Yes, Petco West Des Moines provides vaccinations.