Staff Care
Customers consistently praised the staff for their kindness, attentiveness, and genuine care for the dogs.
Facility Cleanliness
Many reviews highlighted the cleanliness of the facility, contributing to a positive experience for both pets and owners.
Mixed Boarding Experiences
While many customers had positive boarding experiences, some reported issues with care and communication during their pets' stays.
Communication and Updates
Customers appreciated the regular updates and communication from the staff, including pictures and report cards for their pets.
Value for Services
Some customers expressed concerns about additional fees and the perceived value of services, particularly regarding boarding and add-ons.