Staff Care
Many customers praised the staff for their friendliness and genuine care for the dogs, noting that their pets were well taken care of.
Facility Cleanliness
The facility received positive remarks for being clean and well-maintained, although some reviews mentioned issues with cleanliness in specific instances.
Communication
Customers appreciated the updates and communication from the staff, including pictures and reports about their pets during their stay.
Mixed Experiences
While many reviews were positive, there were several complaints regarding specific incidents of neglect, billing issues, and lack of transparency about services.
Dog Enjoyment
Most dogs appeared to enjoy their time at the facility, returning home happy and tired after playtime.