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Petco

4.2
(879 reviews)

Business Details

(641) 424-5153

About

Pet StorePet supply storePetco
Petco is your trusted pet store near you in Mason City. Visit your local Petco at 568 Indian Head Dr for quality pet food, supplies, and essentials for dogs, cats, and other pets. This convenient pet supply store offers everything from everyday nutrition to toys and treats. If you’re searching for dog food near you or reliable pet supplies, our knowledgeable team is here to help you choose what’s right for your pet. This Petco location also offers Full-Service Grooming, Dog Training, Vaccination Clinic, Aquatics Department, making it a one-stop pet shop for products and services. Visit your Mason City Petco today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
568 Indian Head Dr, Mason City, IA
50401-7352, United States

Hours

Reviews

4.2
879 reviews
5 stars
530
4 stars
179
3 stars
77
2 stars
26
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are criticized for being rude and unprofessional.

Staff Knowledge

Several customers noted that staff members were knowledgeable and provided helpful advice, particularly in the animal care sections.

Store Condition

The store's cleanliness and organization received negative feedback, with reports of untidy conditions and dead animals in tanks.

Product Availability

Customers expressed frustration over product availability, particularly regarding live animals and feeder insects, which were often out of stock or in poor condition.

Management Issues

There are complaints about management's attitude and decision-making, particularly regarding customer interactions and policies.
  • KN
    Kerri Nelson
    Feb 4, 2026
    5.0
    We love our local Petco!
  • KW
    Kaye Wilson
    Jan 18, 2026
    5.0
    The person checking out customers was friendly and polite to everyone including the pup..
  • PW
    Paul Wagner
    Jan 11, 2026
    5.0
    Needed Ollie dry dog food and an employee who was leaving for the day helped me find it. Over and above and I appreciate it.
  • EA
    Erin Aissen
    Jan 3, 2026
    1.0
    My family drove an hour to visit a cat that is currently being housed at this location. Employees told us that due to staffing shortages and large quantity of customers that the cat would be unable to come out of the cage for us to meet. There were minimal customers in the store at this time and 5 employees on staff. We were there for an hour and customer quantity did not increase and Employees just stood around on their phones instead of offering for us to meet the cat. One employee was eating at a register. There is no reason that we could not spend 5 minutes with this cat.
  • MS
    Misty Schneider
    Jan 3, 2026
    5.0
    The last time I was here I had an negative experience. However, this time I met someone in management named Mario. He was extremely helpful And I was able to gain all the information I needed to be confident in being a good pet owner! I will return to this store for all my pet needs especially if Mario is in management 😊

Frequently Asked Questions About Petco

Does the Petco Mason City location have a vet hospital?

Yes, Petco Mason City has a full-service vet hospital.

Does Petco Mason City offer vaccinations?

Yes, Petco Mason City provides vaccinations.

Brand Certified Facts from Petco

Petco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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