Petco

4.2
614 reviews

About

Pet Store
Visit your Dubuque Pet Store located at 2541 Northwest Arterial for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
2541 NW Arterial, Dubuque, IA
52002, United States

Hours

Reviews

4.2
607 reviews
5 stars
340
4 stars
145
3 stars
66
2 stars
15
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff are generally friendly and helpful, with several customers praising individual employees for their assistance.

Product Quality

Concerns were raised about the quality of fish and pet food, with reports of expired products and unhealthy animals.

Store Cleanliness

The store is often described as clean, but some customers noted issues with organization and cleanliness in specific areas.

Grooming Services

Mixed reviews on grooming services, with some customers praising individual groomers while others reported poor experiences.

Availability of Products

Customers noted that while the store has a good selection, there are frequent issues with stock availability and higher prices compared to competitors.
  • AB
    Angela B
    2 days ago
    5.0
    Petco has a good selection of products and I had a really good experience this last time! I believe her name is Christine she was welcoming, she helped me find what I needed without me asking and she gave me some good advice! I will be back!
  • LD
    Lee Dicristo
    Nov 1, 2025
    5.0
    Very kind and helpful
  • CC
    Colin Courtney
    Oct 28, 2025
    1.0
    Went to get my dog groomed drove an hour to get there .showed up 9 minutes late during a heavy rain. the girl who was supposed to groom him was texting on her phone and refused to groom him. Called petsmart and they groomed him with no appointment. Never going back there and canceled all my petco auto shipments for pet food and supplies I had.
  • RM
    Ralph M
    Sep 12, 2025
    5.0
    Christina was very helpful with my purchase of my new Tarantula. She( my tarantula) is already very adjusted to her new home and seems content and comfortable! I am very happy with the help Christina gave me and her great advice! She need to be acknowledged for her dedication and helpfulness in her performance of a sales person! Thank you Christina!
  • HW
    Hollie Werner
    Aug 29, 2025
    4.0
    Only a four star due to lack of employee presence on the sales floor. One checker and a manager. Checker was very nice and when I found the Mgr this person was equally nice. This was a weekend late afternoon. Product quite nice and fairly clean store. Disappointing customer service presence.

Frequently Asked Questions About Petco

Does the Petco Dubuque location have a vet hospital?

No, Petco Dubuque does not have a full-service vet hospital.

Does Petco Dubuque offer vaccinations?

No, Petco Dubuque does not provide vaccinations.