Aqualand Pets Plus

3.8
994 reviews

About

Pet Store
Aqualand Pets Plus provides tropical fish, reptiles, birds, and small animals to the Des Moines, IA area.

Location

Aqualand Pets Plus
3600 6th Ave, Des Moines, IA
50313, United States

Hours

Reviews

3.8
994 reviews
5 stars
508
4 stars
177
3 stars
91
2 stars
40
1 star
178

What are people saying?

AI-generated from recent customer reviews

Animal Care

Numerous reviews highlighted severe neglect and poor living conditions for animals, including overcrowding, lack of proper care, and visible signs of distress or illness.

Customer Service

While some customers praised the staff for being friendly and knowledgeable, others reported rude interactions and unhelpful responses to concerns.

Store Condition

Many customers noted the store's cleanliness issues, with reports of foul odors and dirty enclosures contributing to a negative shopping experience.

Product Quality

Customers expressed dissatisfaction with the health of animals purchased, with many reporting that their pets died shortly after being bought.

Longstanding Reputation

Despite the negative feedback, some long-time customers appreciated the store's history and expressed loyalty, indicating a mixed perception of the business.
  • JK
    Jasper Krohn
    Nov 9, 2025
    1.0
    I was beyond disturbed walking to this store today. The smell was atrocious. A fish in the tank at the front has fin rot and the other fish are trying to eat him alive. The animals are all crammed into small enclosures, especially the large bearded dragons, rabbits, guinea pigs, and rats! All of the enclosures are disgusting and it’s obvious they haven’t been cleaned properly in a long time. The rabbits feet are stained dark yellow and the ferrets had a pile of shit in their enclosure. Shit all over the floor in the bird room too! There were like 20 rats in a small fish tank! my husband and i walked out of there feeling terrible for the animals. two of the employees were just sitting there, while the one person in a dress was doing all of the work trying to catch up with cleaning. this store needs a MAJOR job training reset and needs to be fixed immediately for the safety of the animals AND and people that shop there.
  • CC
    Chris
    Nov 9, 2025
    1.0
    Disgusting conditions. Rodents and rabbits stacked on each other in cages they can barely turn around in, sleeping and eating in piles of their own feces. 5 fully grown bearded dragons stuffed into a 40 gallon tank, priced at $250 each so only god knows how long they’ve been subject to these conditions, because they sure won’t be selling any time soon. Emaciated baby bearded dragons with one dead in the corner of a 15 gallon vertical (why vertical?) up on their front counter. Ball pythons housed in what equates to Tupperware that barely fits them coiled. If you have a love for animals, or even basic respect, don’t enter this store unless you want to have your day ruined. Not a dime should be spent here. If a place can’t manage to treat animals at least as well as the big box stores (providing bare minimum conditions) it doesn’t deserve to be in business. Sickening to see.
  • HG
    husky gamer
    Nov 5, 2025
    5.0
    We’ve been going to this pet store for years! My sister has bought Guinea pigs from here and I bought a kitten years ago from here! Just recently my granddaughter purchased 2 mice from here because they had great color patterns to pick from. They were so sweet and did not bite. She also purchased 2 from a well known pet store. The ones from the pet store were very aggressive and tried biting her when she would change the cage. They also fought with the two original ones we had. We ended up rehoming the pet store ones and bought 2 more from Aqualand pets and they all got along together even though there was an age difference. We also got two rats and they are very intelligent and very tame. The animals there seem to be very healthy to me. We haven’t had any problems at all and they’re not as stressed out as pet store animals are plus we buy our bulk rat food there and it’s way cheaper than the pet store so we’ll continue to go there, we have no problems with them.So glad they’re still in business!
  • AG
    Avery Goodknight
    Oct 24, 2025
    5.0
    Cute Variety and informative workers. Was grabbing a feeder rat and was givin information on that as well.
  • KB
    Kira Brown-Lett
    Oct 20, 2025
    1.0
    It’s been 15 years since Ive visited this store. I used to go in 80’s and 90’s as a kid. It was never a fancy store but yesterday it was beyond gross!! I was disturbed seeing the animals. I have never seen bunnies and ferrets look so horrible. They laid in a pile on top of each other, on their backs, their bellies sunken in and they just laid there with their eyes opened. They looked dead, didn’t move even when talking to them, they just stared frozen. Probably 20 Snakes piled up in tiny little plastic travel containers stacked on top of each other. A shelf with probably 20 betta fish in containers-half were belly up. A gold fish tank with half of them dead at the bottom. And the smell, was like death. Ceiling and floors were falling apart. It looked like no one has touched anything to update in there in 40 years. Horrible experience, still upset the next day. They should be ashamed to be open.

Frequently Asked Questions About Aqualand Pets Plus

What are the main animals available at Aqualand Pets Plus?

Aqualand Pets Plus offers tropical fish, reptiles, birds, hamsters, guinea pigs, bunny rabbits, rats, and mice.

What are the store hours for Aqualand Pets Plus?

The store is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.