Brand Certified
Banfield Pet Hospital
4.3(208 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
11101 University Ave, Clive, IA
50325, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(515) 457-1381
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Looking for a vet that loves animals just as much as you do? Find us right in your neighborhood at Banfield Pet Hospital on University Avenue in Clive, IA. Conveniently located by the interchange between Interstate 35, Interstate 80, and Interstate 235, we’re easy to find in the West Des Moines area. You’ll find us northeast of 50th Street and west of Valley West Mall.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.3
208 reviews
5 stars
147
4 stars
28
3 stars
7
2 stars1
1 star
25
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their kindness and compassion towards both pets and their owners, especially during difficult times.
Friendly Staff
The majority of reviews highlighted the friendliness and helpfulness of the staff, creating a welcoming environment for both pets and their owners.
Concerns Over Pricing
Several customers expressed dissatisfaction with pricing, particularly regarding upselling and the costs associated with the wellness plan.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences, particularly regarding customer service and communication.
Long Wait Times
A few customers noted that appointment wait times were longer than expected, which could be improved.
- JOJeff OsborneJan 31, 20265.0Great service and care!
- SFSaharu FJan 26, 20265.0Very friendly!
- ALAlexis LaidlawNov 12, 20255.0I love this vet!! They truly care about the animals and will answer all 76 of your questions 😅 I 10/10 recommend bringing your pets here!!
- ABAleasha BiondiNov 3, 20255.0We have been going here since Winston was not even a year old. He is now 15 needing a little more care than in the past. Dr. Garlicky and the team there are always caring and compassionate. They let me ask questions without feeling rushed, they want to get to the root cause not just slap a bandaid on it. This is a comfort to me since my boy is a “ senior kitty”. Both Ankeny and WDM treat you and your animal with respect and compassion. Side note: I have had him on the optimal wellness plan his whole life.
- MSMs Shirley SimsOct 22, 20255.0I called a day in advance to ask if I could bring my dog, as I had some concerns, and there was no problem. They asked if I could come today or later, and I said tomorrow would be good. She said that’s fine and asked me to let her know what time is convenient. very respectful is the service that I received
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Brand Certified Facts from Banfield Pet Hospital
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