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Petco

4.5
(529 reviews)

Business Details

111 E Puainako St, Hilo, HI
96720, United States
(808) 959-3276

About

Pet StorePet supply store
Petco pet store in Hilo offers pet supplies, nutrition and services including Full-Service Grooming, Dog Training, Aquatics Department, Self-Service Dog Wash in one convenient location. Local pet parents can shop everyday essentials while getting guidance from knowledgeable partners. From trusted pet products to expert services, Petco in Hilo helps make caring for pets easier with a welcoming space designed for pets and the people who love them.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
111 E Puainako St, Hilo, HI
96720, United States

Hours

Monday9:00 AM - 9:00 PM
Tuesday9:00 AM - 9:00 PM
Wednesday9:00 AM - 9:00 PM
Thursday9:00 AM - 9:00 PM
Friday9:00 AM - 9:00 PM
Saturday9:00 AM - 9:00 PM
Sunday9:00 AM - 8:00 PM

Reviews

4.5
529 reviews
5 stars
392
4 stars
73
3 stars
27
2 stars
6
1 star
31
  • BK
    Brittney Ka'ulawena
    4 days ago
    5.0
    This PETCO is amazing! The staff are super friendly, and the supervisor on duty loved that my daughter was receiving a 4.0 GPA and gave us a discount at checkout. Each staff member is very knowledgeable about the pets available for adoption. Love visiting our Hilo PETCO!
  • HM
    heather mcnulty
    Apr 11, 2026
    1.0
    I have never had such rude, dismissive customer service, as I did at your Hilo Petco location. I will be buying my pet supplies for my 2 puppies on Amazon from now on. This is the 2nd time I have felt disrespected and humiliated by the staff at this location.
  • EH
    Edy Hall
    Mar 4, 2026
    5.0
    I had a kitten emergency and walked into the store not knowing where anything is. They helped me find everything I needed and did it all without any attitude. The sweetest people work there. I’ll be going back on the regular for sure.
  • DD
    Dash
    Feb 18, 2026
    3.0
    I am pretty sure I will never rate Petco a 4 or 5 star. The prices are high, I've never really had an experience that I was able to look back and say wow they have pretty good customer service and they had exactly what I was looking for. I've also never had a horrible or bad experience either. So it is what it is and it's Petco.
  • KD
    Kaholo Daguman
    Feb 16, 2026
    5.0
    Merchandise available, loaded my cart, greeted by and checked out by a warm and friendly employee! Smooth and easy. Thank you very much.

Frequently Asked Questions About Petco

Does the Petco Hilo location have a vet hospital?

Yes, Petco Hilo has a full-service vet hospital.

Does Petco Hilo offer vaccinations?

Yes, Petco Hilo provides vaccinations.

Brand Certified Facts from Petco

This information is certified by Petco and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified April 12, 2026Yext Knowledge Graph
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