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Petco

4.5
(525 reviews)

Business Details

111 E Puainako St, Hilo, HI
96720, United States
(808) 959-3276

About

Pet StorePet supply storePetco
Petco is your trusted pet store near you in Hilo. Visit your local Petco at 111 E Puainako St for quality pet food, supplies, and essentials for dogs, cats, and other pets. This convenient pet supply store offers everything from everyday nutrition to toys and treats. If you’re searching for dog food near you or reliable pet supplies, our knowledgeable team is here to help you choose what’s right for your pet. This Petco location also offers Full-Service Grooming, Dog Training, Aquatics Department, Self-Service Dog Wash, making it a one-stop pet shop for products and services. Visit your Hilo Petco today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
111 E Puainako St, Hilo, HI
96720, United States

Hours

Reviews

4.5
525 reviews
5 stars
388
4 stars
74
3 stars
27
2 stars
6
1 star
30

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Customers consistently praised the staff for being friendly, helpful, and knowledgeable.

Customer Service Issues

Several reviews highlighted problems with customer service, including long wait times, unhelpful cashiers, and issues with returns.

Product Availability

Customers expressed frustration over stock issues and limited product variety, particularly for specific pet supplies.

Pricing Concerns

Some customers found the prices to be high, especially for certain products, leading to dissatisfaction.

Store Cleanliness

The store was generally reported as clean and well-maintained, contributing positively to the shopping experience.
  • DD
    Dash
    Feb 18, 2026
    3.0
    I am pretty sure I will never rate Petco a 4 or 5 star. The prices are high, I've never really had an experience that I was able to look back and say wow they have pretty good customer service and they had exactly what I was looking for. I've also never had a horrible or bad experience either. So it is what it is and it's Petco.
  • KD
    Kaholo Daguman
    Feb 16, 2026
    5.0
    Merchandise available, loaded my cart, greeted by and checked out by a warm and friendly employee! Smooth and easy. Thank you very much.
  • KR
    Kathy Rosson
    Feb 16, 2026
    5.0
    The staff are always a great help.
  • KF
    Kimberly Fendt
    Feb 2, 2026
    5.0
    I shop here for myself and at work with doordash. They are always really nice and helpful!
  • EK
    Ernest Kuba
    Jan 25, 2026
    1.0
    Got charged more for not asking about the store vs online price. They refunded first charge and gave me online price. Over 24 hrs and initial charge showing on my account but no refund on difference. If by 48 hours refund not showing on my account,I'll have to go back and check on this transaction. Cashier gave attitude about its my fault during initial transaction.

Frequently Asked Questions About Petco

Does the Petco Hilo location have a vet hospital?

Yes, Petco Hilo has a full-service vet hospital.

Does Petco Hilo offer vaccinations?

Yes, Petco Hilo provides vaccinations.

Brand Certified Facts from Petco

Petco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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