Does Petco Hilo offer curbside pickup?

Yes, curbside pickup is available at Petco Hilo. All of our products that are eligible for store pickup will show this option on the product's detail page.

How much are hamsters and guinea pigs at Hilo Petco?

Hamster and guinea pig prices vary by location. Call your Hilo Petco at 8089593276 to check for pricing and availabilty in your store. Or visit ourcompanion animal website for more information on small companion animals.

Does Petco Hilo sell dogs?

No, Hilo Petco does not sell dogs or cats. However, with the Petco Love program partnered with local animal welfare organizations, you have the opportunity to meet dogs and cats available for adoption at your neighborhood Petco store.

Brand Certified

Petco

4.5

(525 reviews)

Get Directions Order Call Website

Business Details

111 E Puainako St, Hilo, HI

96720, United States

(808) 959-3276

https://stores.petco.com/hi/hilo/pet-supplies-hilo-hi-2162.html

About

Pet StorePet supply storePetco

Petco is your trusted pet store near you in Hilo. Visit your local Petco at 111 E Puainako St for quality pet food, supplies, and essentials for dogs, cats, and other pets. This convenient pet supply store offers everything from everyday nutrition to toys and treats. If you’re searching for dog food near you or reliable pet supplies, our knowledgeable team is here to help you choose what’s right for your pet. This Petco location also offers Full-Service Grooming, Dog Training, Aquatics Department, Self-Service Dog Wash, making it a one-stop pet shop for products and services. Visit your Hilo Petco today.

Details

DeliveryAvailable
Requires appointmentNot available
Credit cardAvailable
DebitAvailable
Mobile paymentsAvailable
Cash onlyNot available
Accepts checksNot available
Curbside pickupAvailable
[Free/Paid] wi-fiNot available
Wheelchair accessible entranceAvailable
Wheelchair accessible restroomAvailable
Wheelchair accessible seatingNot available

Location

Petco

111 E Puainako St, Hilo, HI

96720, United States

Get Directions

Hours

Monday9:00 AM - 9:00 PM

Tuesday9:00 AM - 9:00 PM

Wednesday9:00 AM - 9:00 PM

Thursday9:00 AM - 9:00 PM

Friday9:00 AM - 9:00 PM

Saturday9:00 AM - 9:00 PM

Sunday9:00 AM - 8:00 PM

Reviews

4.5

525 reviews

5 stars

388

4 stars

3 stars

2 stars

1 star

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Customers consistently praised the staff for being friendly, helpful, and knowledgeable.

Customer Service Issues

Several reviews highlighted problems with customer service, including long wait times, unhelpful cashiers, and issues with returns.

Product Availability

Customers expressed frustration over stock issues and limited product variety, particularly for specific pet supplies.

Pricing Concerns

Some customers found the prices to be high, especially for certain products, leading to dissatisfaction.

Store Cleanliness

The store was generally reported as clean and well-maintained, contributing positively to the shopping experience.

DD
Dash
Feb 18, 2026
3.0
I am pretty sure I will never rate Petco a 4 or 5 star. The prices are high, I've never really had an experience that I was able to look back and say wow they have pretty good customer service and they had exactly what I was looking for. I've also never had a horrible or bad experience either. So it is what it is and it's Petco.
KD
Kaholo Daguman
Feb 16, 2026
5.0
Merchandise available, loaded my cart, greeted by and checked out by a warm and friendly employee! Smooth and easy. Thank you very much.
KR
Kathy Rosson
Feb 16, 2026
5.0
The staff are always a great help.
KF
Kimberly Fendt
Feb 2, 2026
5.0
I shop here for myself and at work with doordash. They are always really nice and helpful!
EK
Ernest Kuba
Jan 25, 2026
1.0
Got charged more for not asking about the store vs online price. They refunded first charge and gave me online price. Over 24 hrs and initial charge showing on my account but no refund on difference. If by 48 hours refund not showing on my account,I'll have to go back and check on this transaction. Cashier gave attitude about its my fault during initial transaction.