Business Details
About
Pet StorePet supply store
Visit your Hilo Pet Store located at 111 E Puainako Street for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.5
460 reviews
5 stars
338
4 stars
65
3 stars
25
2 stars6
1 star
26
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customers consistently praised the staff for being friendly, helpful, and knowledgeable, contributing to a positive shopping experience.
Product Availability
While many customers appreciated the product selection, there were frequent mentions of stock issues and limited availability of certain items.
Pricing Concerns
Several reviews highlighted that prices were perceived as high compared to competitors, leading to dissatisfaction among budget-conscious shoppers.
Customer Service Issues
Some customers reported negative experiences related to customer service, particularly regarding returns and handling of inquiries.
Store Condition
The store was generally described as clean and well-stocked, although some customers noted issues with organization and accessibility.
- DKDrake H Kusano1 day ago5.0Petco has always taken care of me ! They have helped me with my Aquatic needs ! Manager Jenn, Robert, Cory and several other workers have always gone out of their way for me ! Thank you Hilo Petco !
- LPLavainia Puou3 days ago5.0Clean store, helpful associates!
- CMCheri MurdockNov 11, 20251.0Disappointing at best. I have a dog with food issues. I have had to switch dog foods twice. The first time because you raised the price on what I normally purchase by 25%. The next time because the dog food I chose as a substitute had bugs in it. I live in a remote area so choices are limited. I would go elsewhere if I could.
- KMKatherine MedeirosNov 10, 20254.0Fast service and no line
- RKRonney KeawekaneNov 2, 20255.0Awesome staff!! Very knowledgeable and informational of the products.
Frequently Asked Questions About Petco
Does the Petco Hilo location have a vet hospital?
Yes, Petco Hilo has a full-service vet hospital.
Does Petco Hilo offer vaccinations?
Yes, Petco Hilo provides vaccinations.
Does Petco Hilo offer curbside pickup?
Yes, curbside pickup is available at Petco Hilo. All of our products that are eligible for store pickup will show this option on the product's detail page.
How much are hamsters and guinea pigs at Hilo Petco?
Hamster and guinea pig prices vary by location. Call your Hilo Petco at 8089593276 to check for pricing and availabilty in your store. Or visit ourcompanion animal website for more information on small companion animals.
Does Petco Hilo sell dogs?
No, Hilo Petco does not sell dogs or cats. However, with the Petco Love program partnered with local animal welfare organizations, you have the opportunity to meet dogs and cats available for adoption at your neighborhood Petco store.
Where is Petco located in Hilo?
Petco is located at 111 E Puainako Street, Hilo, HI 96720.
What are the operating hours for Petco Hilo?
Petco Hilo is open Monday through Saturday from 9:00 AM to 9:00 PM, and on Sunday from 9:00 AM to 8:00 PM.
Does Petco Hilo have a vet hospital?
Yes, Petco Hilo has a full-service vet hospital to support your pet's health needs.
Can I get vaccinations for my pet at Petco Hilo?
Yes, Petco Hilo provides vaccinations as part of its pet care services.
Does Petco Hilo offer curbside pickup and delivery services?
Yes, Petco Hilo offers curbside pickup and same-day delivery for many of its products.
Does Petco Hilo sell dogs or cats?
No, Petco Hilo does not sell dogs or cats, but you can adopt pets through the Petco Love program partnered with local animal welfare organizations at the store.
How can I check prices and availability for hamsters and guinea pigs at Petco Hilo?
Prices for hamsters and guinea pigs vary. You can call Petco Hilo at 808-959-3276 or visit their companion animal website for more information.
What nearby places can I visit when shopping at Petco Hilo?
Near Petco Hilo, you can visit Prince Kuhio Plaza for shopping and a cinema experience, enjoy a meal at Pizza Ala Slice or Hawaii BBQ Deli, or relax at Napoleon's Bakery for coffee and treats.
If I'm visiting Petco Hilo, where can I buy clothing and shoes nearby?
Nearby clothing and shoe stores include T.J.Maxx, SKECHERS Factory Outlet, Zumiez, Jeans Warehouse, and Journeys, all within walking distance from Petco Hilo.
Are there any jewelry stores near Petco Hilo?
Yes, you can find jewelry stores like Zales, Maui Divers Pick A Pearl, The Hawaiian Jewelry Store, and Kay Jewelers near Petco Hilo for your gift or accessory needs.