Pets at Home Kidderminster

Reviews

• MC

  Max Cady

  May 13, 2026
  5.0
  I was served today in the Kidderminster branch by a lovely young lady called Kat, I would say very appt name for the shop 😂 First of all when I entered the shop, she was a great help to me and Had a wealth of knowledge in a chosen field of work and pointed me in the right direction for what I was looking for after a lengthy conversation, Then I seem to have had problems with my pets at Home app and she kindly sorted it out for me, Very much appreciated 🙏, And I’ll also say she is a great commodity to the company, thank for your help Kat 🙏 kind regards, Mr. Knowles.
• LH

  Leigh Haynes

  Apr 22, 2026
  5.0
  alright place nice staff great parking
• TL

  Tom Lander

  Apr 9, 2026
  1.0
  I’m really disappointed with the customer service I received at the Pets at Home store in Kidderminster, particularly from the store manager. I visited the store to return some puppy pads that I had purchased just two days earlier. Unfortunately, I hadn’t been given a receipt at the time of purchase, but I provided my bank statement clearly showing a £16 transaction from the store. Despite this, the manager refused the return, stating that the statement wasn’t sufficient proof that the item was purchased there, as the product itself wasn’t branded. I was also told they couldn’t locate the purchase through my Pets Club card, which was frustrating. What made the situation worse was that a staff member even acknowledged seeing me walk into the store with the item, yet the manager repeatedly dismissed this and simply kept saying “it’s policy,” without offering any flexibility or attempting to help further. Thankfully, when I contacted customer services, they were able to locate my purchase almost immediately and provided me with the details needed to process a refund. Their support was excellent and exactly what I would expect from a company like Pets at Home. It’s a shame that the in-store experience didn’t reflect the same level of service. The contrast between the helpfulness of the customer service team and the unhelpful attitude of the store manager was stark. I hope this store reviews how situations like this are handled in the future.
• JL

  Jill Louise

  Apr 7, 2026
  5.0
  I used the store today looking for treats for dogs with kidney disease. Jaz was so helpful & tried very hard to help me source something suitable . She’s a credit to your store & worthy of Store personality of the year . Thank you Jaz
• AT

  Angela Till

  Mar 31, 2026
  4.0
  Big store. Range of items, foods and treats for a range of different pets. Animals for sale. And offer a service were they re-home pets. Vets inside But very expensive compared to Amazon ( who delivery free with Amazon prime) and many other places. Fish department is tiny, Staff always helpful. Had dog groomers inside also. But never used

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