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Pets at Home Kidderminster

4.4
(897 reviews)

Business Details

C, Crossley Retail Park, Kidderminster, Worcestershire
DY11 6DY, United Kingdom
+44 3456 008916
https://www.petsathome.com/find-us/locations/pet-care-centre/kidderminster

About

Pet StorePets at Home Ltd
Pets at Home Kidderminster is your trusted local pet shop, offering quality pet food, treats, toys and accessories for dogs, cats, small animals, fish and reptiles. Sign up to our free Pets Club for rewards, discounts, and pet care tips. Keep your pet’s food stocked effortlessly with Easy Repeat, our simple subscription service. Prefer to shop online? Use our fast Click & Collect to pick up your order at Pets at Home Kidderminster at your convenience. We’re proud to serve pet owners throughout Kidderminster with friendly service and trusted brands.

Location

Pets at Home Kidderminster
C, Crossley Retail Park, Kidderminster, Worcestershire
DY11 6DY, United Kingdom

Hours

Monday9:00 AM - 8:00 PM
Tuesday9:00 AM - 8:00 PM
Wednesday9:00 AM - 8:00 PM
Thursday9:00 AM - 8:00 PM
Friday9:00 AM - 8:00 PM
Saturday9:00 AM - 7:00 PM
Sunday10:30 AM - 4:30 PM
5/25/20269:00 AM - 8:00 PM

Reviews

4.4
897 reviews
5 stars
573
4 stars
220
3 stars
65
2 stars
10
1 star
29
  • MC
    Max Cady
    May 13, 2026
    5.0
    I was served today in the Kidderminster branch by a lovely young lady called Kat, I would say very appt name for the shop 😂 First of all when I entered the shop, she was a great help to me and Had a wealth of knowledge in a chosen field of work and pointed me in the right direction for what I was looking for after a lengthy conversation, Then I seem to have had problems with my pets at Home app and she kindly sorted it out for me, Very much appreciated 🙏, And I’ll also say she is a great commodity to the company, thank for your help Kat 🙏 kind regards, Mr. Knowles.
  • LH
    Leigh Haynes
    Apr 22, 2026
    5.0
    alright place nice staff great parking
  • TL
    Tom Lander
    Apr 9, 2026
    1.0
    I’m really disappointed with the customer service I received at the Pets at Home store in Kidderminster, particularly from the store manager. I visited the store to return some puppy pads that I had purchased just two days earlier. Unfortunately, I hadn’t been given a receipt at the time of purchase, but I provided my bank statement clearly showing a £16 transaction from the store. Despite this, the manager refused the return, stating that the statement wasn’t sufficient proof that the item was purchased there, as the product itself wasn’t branded. I was also told they couldn’t locate the purchase through my Pets Club card, which was frustrating. What made the situation worse was that a staff member even acknowledged seeing me walk into the store with the item, yet the manager repeatedly dismissed this and simply kept saying “it’s policy,” without offering any flexibility or attempting to help further. Thankfully, when I contacted customer services, they were able to locate my purchase almost immediately and provided me with the details needed to process a refund. Their support was excellent and exactly what I would expect from a company like Pets at Home. It’s a shame that the in-store experience didn’t reflect the same level of service. The contrast between the helpfulness of the customer service team and the unhelpful attitude of the store manager was stark. I hope this store reviews how situations like this are handled in the future.
  • JL
    Jill Louise
    Apr 7, 2026
    5.0
    I used the store today looking for treats for dogs with kidney disease. Jaz was so helpful & tried very hard to help me source something suitable . She’s a credit to your store & worthy of Store personality of the year . Thank you Jaz
  • AT
    Angela Till
    Mar 31, 2026
    4.0
    Big store. Range of items, foods and treats for a range of different pets. Animals for sale. And offer a service were they re-home pets. Vets inside But very expensive compared to Amazon ( who delivery free with Amazon prime) and many other places. Fish department is tiny, Staff always helpful. Had dog groomers inside also. But never used

Frequently Asked Questions About Pets at Home Kidderminster

Can I order online and collect in-store?

Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online. To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.

Are pets allowed in Pets at Home stores?

Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you. Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.

Brand Certified Facts from Pets at Home Kidderminster

This information is certified by Pets at Home Kidderminster and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified May 24, 2026Yext Knowledge Graph
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