NR
Natalie Richardson
Jun 3, 2026
I am extremely disappointed with the service I received.
A veterinary examination was carried out on my horse when only my 14-year-old daughter was present, and I was subsequently charged £185 for a consultation that I neither attended nor authorised. When I raised my concerns, I was met with an unprofessional and dismissive attitude, and my call was abruptly terminated.
In addition, my horse was repeatedly misdiagnosed, resulting in unnecessary stress, delays in receiving appropriate treatment, and significant expense.
I found the practice to be more focused on generating additional fees than providing quality veterinary care. The lack of communication, professionalism, and customer service has been shocking.
Based on my experience, I would not recommend this practice and would strongly advise others to seek a second opinion if they have concerns about their horse’s diagnosis or treatment.
IT
Isabella Twigg
Apr 27, 2026
I arranged a pre-purchase vetting and was really pleased with the service. The vet was professional, thorough, and very kind, while also being clear and straight to the point, which I really appreciated. The reception team were great as well, they were friendly and everything was simple to organise. Overall, a very positive experience and ended up using them again for another vetting, thank you!
HK
Hannah Keen
Jun 10, 2025
Kind, knowledgeable vets - great reception team as well. Cannot recommend enough.