The Hale Veterinary Group veterinary hospital, based in Chippenham, provides veterinary services beyond those usually available in smaller 'GP-style' practices. Our vets pride themselves on being able to provide the care, service and facilities that they themselves would wish for their own animals. The hospital is also the base for all our inpatients that receive the wonderful care and attention from our nursing team during the day and the Vets Now team at night providing true 24hr inpatient care. Our Chippenham waiting room is air-conditioned, has a separate 'Cat Corner', free Wi-Fi access while you wait and tea/coffee available on request.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.