The first of our branches in Hungerford was established in 1976 by original owner Pip Pocock, whose commitment to excellence has been maintained to this day.
This strength in our services can be reflected by our status as one of the first veterinary hospitals in the country to receive RCVS accreditation, a seal of quality which we’ve maintained for over 20 years.
To ensure that we keep to our very high standards in veterinary care, we are inspected every 4 years by The Royal College of Veterinary Surgeons. They inspect every aspect of our practice (hygiene, environment, staff training and client communication) every four years to make sure you continue to receive the best service possible.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.