Certified by The Groom Room Guildford • May 24, 2026
Pet GroomerPet Hair SalonPet StorePet Supply Store
Pets Grooming (previously known as The Groom Room Guildford) offers professional, caring dog grooming services tailored to your pet’s needs. From full grooming to nail trims and bathing, our experienced groomers ensure your dog looks and feels their best. Conveniently located in Guildford, we use gentle techniques and quality products to make every visit a positive experience. Book your appointment today and discover why pet owners in Guildford trust Pets Grooming for reliable, friendly care that keeps tails wagging.
Location
Certified by The Groom Room Guildford • May 24, 2026
Certified by The Groom Room Guildford • May 24, 2026
Monday9:00 AM - 6:00 PM
Tuesday9:00 AM - 6:00 PM
Wednesday9:00 AM - 6:00 PM
Thursday9:00 AM - 8:00 PM
Friday9:00 AM - 6:00 PM
Saturday9:00 AM - 6:00 PM
SundayClosed
5/25/20269:00 AM - 6:00 PM
Reviews
3.4
21 reviews
5 stars
9
4 stars
4
3 stars0
2 stars
2
1 star
6
IQ
Inês Quaresma
Jan 16, 2026
1.0
If I could give zero stars I would.
I’m very disappointed with my experience at Pets at Home Guildford, particularly with the nail trimming service.
I’ve taken my dog to Pets at Home for nail trims for years with no issues, but since moving to this area it’s been nothing but frustrating. I’ve now been to this store three times trying to get her nails trimmed, including today.
The first time, I tried calling multiple times to check they were open but no one answered, so I went in person. Despite online information saying they were open, I was told the service was closed and advised to come back any day after 11am.
The second visit, after 11am as advised, I was told there weren’t enough staff. Eventually the manager attempted to trim my dog’s nails but made very little effort and stopped almost immediately, saying my dog wouldn’t let her. I explained that my dog is a rescue with trauma and needs reassurance (especially from me) to feel calm, but I wasn’t allowed to be present to help her settle. I was then told to book another appointment when more staff would be available.
Today, at my booked appointment, I was told they were suddenly very busy but would “try their best.” Unfortunately, this again meant calling the same person who had been unable to trim her nails before. Once again, no real attempt was made. I was told my dog wouldn’t allow it, and even that my presence watching through the window made it harder. When I expressed my frustration, I was met with attitude and told they wouldn’t force my dog and that I needed to “listen” because she has trauma.
Of course I don’t want my dog forced — I want a calm, competent, and compassionate approach. The implication that a dog with trauma simply can’t have her nails trimmed is worrying, especially when this is something she has managed elsewhere for years.
I was extremely patient up until today, but I’m now left having to travel much further just to get a basic service done. Sadly, I wouldn’t recommend this store for grooming services based on my experience.
IW
Iain Wilson
Jan 9, 2026
1.0
They shaved my Spaniel's ears.
PD
Pip D
Sep 2, 2023
5.0
Successful first puppy groom. Stuart was very calm with her and explained how the appointment went. She trotted in very happily with her tail wagging. Good experience.
HP
Holly Power
Jul 15, 2022
5.0
I have been having my Bichon Frise puppy groomed here for the last few months and they have always been wonderful. Today he went for his 1st adult groom and I cannot express enough what a wonderful job the gentleman who groomed him did. Unfortunately I didn't catch his name but he was amazing! Highly recommend!
Frequently Asked Questions About The Groom Room Guildford
How do I book a groom for my dog at your salon?
The easiest way is via our online booking system at thegroomroom.co.uk.
How much will it cost to groom my dog?
This depends on your dog's breed, coat type and condition, size, and temperament.
What grooming services do you offer?
We offer a wide range of services suited to all dog breeds and their individual grooming requirements.
How long will my dog's groom take?
This is dependent on breed, size, coat type, and the style requirements of your dog.
Can I stay with my dog whilst they're being groomed?
For the safety of the dogs in the salon and our customers, owners are not permitted to stay with their pet for the groom.
What if I am running late to drop my dog off or pick them up?
Let us know as soon as possible if you're running late and we'll do our best to fit you in. If you arrive more than 15 minutes late, we can't guarantee that your appointment will still be available.
If you don’t collect your dog at the agreed collection time, there'll be an additional charge of £5 for every 30 minutes we hold your dog after the collection time stated on the grooming contract.
What grooming services are available at The Groom Room Guildford?
We offer dog grooming, nail clipping, puppy grooming, and spa treatments tailored to your pet's needs.
How can I book a dog grooming appointment at The Groom Room Guildford?
You can book an appointment easily via our online booking system at thegroomroom.co.uk.
What are the opening hours of The Groom Room Guildford?
We are open Monday to Saturday from 9:00 AM to 6:00 PM, with extended hours until 8:00 PM on Thursdays. We are closed on Sundays.
Is it permitted to stay with my dog during the grooming session?
For the safety of all dogs and customers, owners are not allowed to stay with their pets during grooming.
What should I do if I am running late for my dog's drop-off or pick-up?
Please notify us as soon as possible if you're running late. If you arrive more than 15 minutes late, we may not guarantee your appointment. Late pickups incur an additional charge of £5 for every 30 minutes beyond the agreed collection time.
What COVID-19 safety measures does The Groom Room Guildford have in place?
Your safety is our top priority. We implement COVID measures to keep you and your pets safe. For details, visit our COVID-19 information page at petsathome.com/pet-talk/pets-and-coronavirus-here-for-you-and-your-pets.
What payment options are accepted at The Groom Room Guildford?
We accept American Express, Android Pay, Apple Pay, Cash, Maestro, Mastercard, and Visa.
Where is The Groom Room Guildford located and what is the contact phone number?
We are located inside Pets at Home on Woodbridge Road, Guildford, Surrey, GU1 1EE. You can reach us at +44 345 266 8521.
What nearby places can I visit before or after my pet's grooming appointment at The Groom Room Guildford?
You can visit nearby places such as Evans Cycles for sporting goods, Frankie & Benny's restaurant for a meal, or The Gym Group Guildford to work out. Also nearby is Pets at Home Guildford if you want to shop for pet supplies.
If I am traveling to The Groom Room Guildford, are there any convenient nearby services or transportation options?
Nearby you will find Alpha Car Rental for vehicle hire and Travelodge Hotel - Guildford if you need accommodation. These make visiting The Groom Room convenient whether you are local or from out of town.
Brand Certified Facts from The Groom Room Guildford
This information is certified by The Groom Room Guildford and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified May 24, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: