The Groom Room Guildford

Reviews

• IQ

  Inês Quaresma

  Jan 16, 2026
  1.0
  If I could give zero stars I would. I’m very disappointed with my experience at Pets at Home Guildford, particularly with the nail trimming service. I’ve taken my dog to Pets at Home for nail trims for years with no issues, but since moving to this area it’s been nothing but frustrating. I’ve now been to this store three times trying to get her nails trimmed, including today. The first time, I tried calling multiple times to check they were open but no one answered, so I went in person. Despite online information saying they were open, I was told the service was closed and advised to come back any day after 11am. The second visit, after 11am as advised, I was told there weren’t enough staff. Eventually the manager attempted to trim my dog’s nails but made very little effort and stopped almost immediately, saying my dog wouldn’t let her. I explained that my dog is a rescue with trauma and needs reassurance (especially from me) to feel calm, but I wasn’t allowed to be present to help her settle. I was then told to book another appointment when more staff would be available. Today, at my booked appointment, I was told they were suddenly very busy but would “try their best.” Unfortunately, this again meant calling the same person who had been unable to trim her nails before. Once again, no real attempt was made. I was told my dog wouldn’t allow it, and even that my presence watching through the window made it harder. When I expressed my frustration, I was met with attitude and told they wouldn’t force my dog and that I needed to “listen” because she has trauma. Of course I don’t want my dog forced — I want a calm, competent, and compassionate approach. The implication that a dog with trauma simply can’t have her nails trimmed is worrying, especially when this is something she has managed elsewhere for years. I was extremely patient up until today, but I’m now left having to travel much further just to get a basic service done. Sadly, I wouldn’t recommend this store for grooming services based on my experience.
• IW

  Iain Wilson

  Jan 9, 2026
  1.0
  They shaved my Spaniel's ears.
• PD

  Pip D

  Sep 2, 2023
  5.0
  Successful first puppy groom. Stuart was very calm with her and explained how the appointment went. She trotted in very happily with her tail wagging. Good experience.
• HP

  Holly Power

  Jul 15, 2022
  5.0
  I have been having my Bichon Frise puppy groomed here for the last few months and they have always been wonderful. Today he went for his 1st adult groom and I cannot express enough what a wonderful job the gentleman who groomed him did. Unfortunately I didn't catch his name but he was amazing! Highly recommend!

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