The Village Animal Hospital - Caterham

Reviews

• WL

  William Lake

  May 15, 2026
  5.0
  Great staff great atmosphere
• LS

  Lucy Simmons

  Apr 22, 2026
  1.0
  Absolutely awful experience, the vet was dismissive unprofessional and insensitive the complaint was handled with no urgency it took 2 months and I’ve still not received my money back even though it’s been confirmed in an e mail. It felt all about the money and not the care which is such a shame, I rarely write reviews but the intimidating behaviour and unprofessional manner is concerning. If the complaint had been handled in a timely fashion with less excuses and justifications then this review would have been positive. Mistakes have been made I hope the whole vet learns from this scenario!
• YY

  Ying Yao

  Mar 18, 2026
  5.0
  Thank you for everything.
• KS

  Katie Shah

  Feb 2, 2026
  5.0
  Last week our cat came home unable to use his front leg, he’d managed to get home but was weak and quite limp, we assumed he had been hit by a car. We called the animal hospital and were asked to come in immediately. When we arrived the team were warm and efficient and had soon managed to put our minds at ease that our cat hadn’t been hit by a car and was therefore not in any pain. They diagnosed an embolism, and ultimately heart failure and unfortunately we had to say goodbye to our boy. They could not have done more to comfort us and try to make an incredibly sad situation bearable. They took their time, allowed us as long as we needed to say goodbye and were so kind and caring. I can’t thank them enough for that. I thoroughly recommend this animal hospital and its staff.
• MM

  Max

  Dec 31, 2025
  2.0
  Request a fully broken down invoice before consenting to work, not upfront about cost. Had our cat spayed by the caterham village vets as they were taking surgeries over the holidays while our local village vets wasn't, staff were very nice and polite and very informative on the process. I was given the upfront cost (verbally, no printed invoice) of £180 for spay and microchip, and consented to a £100 blood test (although that was rough figure as no one could tell me exact cost), payed a £150 down payment and left. Picked my cat up in the afternoon and was requested an additional £190 payment, although I didn't question it at the time due to the concern of comfort for my cat, i eventually figured out I've been over charged by at least £50. At a post-op check with my local village vets I queried the cost, they were able to pull up a full invoice that showed I've been charged for meds and numbing injections that should of been included in the cost of the surgery, I've been charged twice! Luckily my local vets were able to credit the cost and refund me the £55 I've been over charged. Good vets, but please be more upfront with cost! In these hard times that £55 could of put a real struggle on some people's hands, this is not a time to get greedy.

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