The Groom Room Byfleet

Reviews

• SH

  S Harris

  Jul 29, 2024
  1.0
  Absolutely disgusted at how they handled my 4 month old puppy with her first time groom. My pup was so shaken up that now she's a nervous dog when it comes to being groomed. When I first arrived they lied to me and told me she had grazed her pad, when I inspected she had a full cut into her pad which was done by scissors. No one was compassionate when they cut my little pups paw pad completely open, I had to take her to the vets for it to be fully cleaned and wrapped up. The manager was very rude to me and unprofessional with how she handled the situation, the manager actually told me that my dog "didn't give a toss" was her words. The store staff was much more willing to help by giving me stop the bleed buds, other than that there was no other help whatsoever. I still had to pay for the full puppy groom and they offered me a 25% off on the next groom, I told them I would not be returning after the way they hurt my pup. I made an official complaint with pets at home regarding this situation, which was completely disregarded a few days later with no results to how they was going to deal with this incident. Please do not use this service and go to a local groom parlour as they love and care for your animals so much more. My new groomer is slowly working with my pup to not be so nervous when she attends her grooms, which slowly but surely is gaining her trust again. This is a money grabbing scheme with no love for the animal in their care.
• JJ

  Judith Stannard (Judy)

  Oct 4, 2023
  5.0
  Lovely groomer! Caring and professional.

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