Brand Certified
Riversbrook Veterinary Centre - Ellenbrook
4.5(115 reviews)
Certified by Riversbrook Veterinary Centre - Ellenbrook • May 24, 2026
Business Details
3 Ellenbrook Green, Ipswich, Suffolk
IP2 9RR, United Kingdom
Certified by Riversbrook Veterinary Centre - Ellenbrook • May 24, 2026
+44 1473 686845
Certified by Riversbrook Veterinary Centre - Ellenbrook • May 24, 2026
https://www.cvsvets.com/east/ipswich/riversbrook-veterinary-centre-ellenbrook
Certified by Riversbrook Veterinary Centre - Ellenbrook • May 24, 2026
About
Certified by Riversbrook Veterinary Centre - Ellenbrook • May 24, 2026
VeterinarianEmergency Veterinarian ServiceCVS Group Plc
Here at Riversbrook Veterinary Centre we are a small animal practice who offer: SignVideo - Deaf BSL service, The Healthy Pet Club, Pet insurance, Pet passports/Animal Health Certificates, Nurse clinics, Pet bereavement support across the wider Ipswich area.
We are RCVS accredited as a Core Standards (Small Animal), welcoming Cage and aviary birds, Cats, Dogs, Ferrets, Guinea pigs, Parrots and Cockatiels, Rabbits, Reptiles, Small furries. We are passionate about animal care and making sure your pets receive the best possible veterinary healthcare.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible entranceNot available
- Wheelchair accessible restroomNot available
Location
Certified by Riversbrook Veterinary Centre - Ellenbrook • May 24, 2026
Riversbrook Veterinary Centre - Ellenbrook
3 Ellenbrook Green, Ipswich, Suffolk
IP2 9RR, United Kingdom
Hours
Certified by Riversbrook Veterinary Centre - Ellenbrook • May 24, 2026
Monday8:00 AM - 6:30 PM
Tuesday8:00 AM - 4:30 PM
Wednesday8:00 AM - 4:30 PM
Thursday8:00 AM - 6:30 PM
Friday8:00 AM - 4:30 PM
SaturdayClosed
SundayClosed
Reviews
4.5
115 reviews
5 stars
90
4 stars
13
3 stars
3
2 stars
2
1 star
7
- DYDennis Young5 days ago5.0Very careing staff and vets
- ASAaron ScottApr 30, 20265.0Never had a bad experience here :) Donna (the rabbit whisperer) is fantastic! I always make sure to book with Donna when my rabbits Rocky and Saber need anything and she’s so good with them!
- JHJill HartDec 2, 20251.0Walked in Monday morning with my dog ..One of the receptionists looked up but not at me .i said my pets name..She didnt look over to see my dog NO SMILE.She said take a seat.. Vet called us in she was lovely and friendly..Checked my dog sorted the problem..Got my medication for my dog..I went out out to pay.....Waited at the desk for the receptionist to acknowledge me and still NO EYE CONTACT..Made a phone call and a cup of tea for herself..So i SAID DO YOU WANTMY MONEY OR NOT.Not even an APOLOGY I mean talk about customer service an absolute disgrace...
- SCSam CoppingDec 2, 20251.0Nasty people do not care about your pets needs all they care about is making the most out of your pets needs and please people shop around there's better and cheaper vets out there that's what I did and I found much better and cheaper vet I mean nearly half the price of these people and they didn't like it and don't pay them up front for anything because they won't refund you and untrustworthy
- SFSusan FosterSep 28, 20211.0Heard a lot of bad stories about this place. I'd had no dealing's with them until we needed an emergency vet, asked if were registered with a vet, said yes but they already have 2 emergencies they're at. They then said, "No, we aren't taking on anyone new" i said i just want an emergency vet, was told "sorry can't help you, you're pet not our problem" We did find a emergency vet in the end.
Frequently Asked Questions About Riversbrook Veterinary Centre - Ellenbrook
Do I need to make an appointment?
All consultations are by appointment only, so please call us to discuss your pet's needs and arrange an appointment.
Can I call your practice for advice?
If you have any concerns about your pet's health, please call us. Whilst our team can provide some guidance over the phone, we recommend booking an appointment for a more thorough evaluation.
Will my pet insurance cover the costs of treatment?
Treatment is tailored to each pet, so insurance coverage may vary. We would advise contacting your pet insurance provider to confirm what is covered.
How much will my pet's treatment cost?
Treatment costs vary based on your pet's needs. We will always provide a cost estimate before proceeding with any treatment. Please call us for more details.
How do I register with your practice?
Registration is easy: simply complete the form on our website, or call us and let our receptionist know you'd like to become a client.
How do I make an appointment?
Booking an appointment is simple—just give us a call!
How do I make a complaint?
We strive to always offer top-quality service, so if something isn't right, please let us know as soon as possible. For formal complaints, you can contact the practice in person, by phone, or in writing.
Do I need to make an appointment to visit Riversbrook Veterinary Group?
Yes, all consultations are by appointment only. Please call the practice to discuss your pet's needs and arrange a suitable appointment time.
Can I call Riversbrook Veterinary Group for pet health advice?
You can call the practice for some guidance over the phone, but it is recommended to book an appointment for a thorough evaluation of your pet’s health.
Will my pet insurance cover the cost of treatments at Riversbrook Veterinary Group?
Insurance coverage varies depending on the treatment. It is advised to contact your pet insurance provider to confirm what costs are covered.
What payment options are available at Riversbrook Veterinary Group?
The practice accepts Maestro, Mastercard, and Visa payment methods.
What are the opening hours of Riversbrook Veterinary Group?
The practice is open Monday and Thursday from 8:00 to 19:00, and Tuesday, Wednesday, and Friday from 8:00 to 17:00. It is closed on Saturdays and Sundays and also closes over lunchtime.
How do I register my pet with Riversbrook Veterinary Group?
You can register by completing the form on their website or by calling the practice and letting the receptionist know you'd like to become a client.
Does Riversbrook Veterinary Group provide services for small and exotic pets?
Yes, they welcome a wide variety of animals including cats, dogs, rabbits, ferrets, guinea pigs, reptiles, cage and aviary birds, parrots, and cockatiels.
What nearby amenities can I find close to Riversbrook Veterinary Group?
Nearby amenities include Kew Pharmacy, Ellenbrook Green Post Office, Best-one convenience store, and several eateries such as Ellenbrook Fish Bar and Bar-B-Q House.
How can nearby places help me organize my visit to Riversbrook Veterinary Group?
You can visit nearby places like Kew Pharmacy to pick up pet medications and Ellenbrook Green Post Office for mailing needs. After your appointment, you might enjoy a meal at local restaurants like The Belstead Arms.
Are there convenient public facilities near Riversbrook Veterinary Group for visitors?
Yes, nearby convenience stores like Costcutter and Londis are available, and if you need postal services, Ellenbrook Green Post Office is close by. These can be helpful for errands during your visit.
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