Rogers, Brock & Barker Veterinary Centre - Longton

Reviews

• CK

  Caroline Kirkham

  Jun 14, 2026
  5.0
  On May the 10th we rushed Alfie in to these guys, coughing and struggling to breathe. We saw Ondre (sorry for spelling) the nicest man. They worked on him overnight. Unfortunately Alfie was put to sleep at our own vets the next day. We're devastated but the kindness that these guys showed was the absolute best. We will be registering a new pet with these guys. Thankyou to all that were there that night.
• LC

  lilly chomczuk

  Jun 6, 2026
  5.0
  The best vets you could ask for. No matter who you see vet, nurse, receptionist everyone is so nice and kind. My dog Ruby was very unwell and couldn’t walk so was hospitalised for 4 days, i couldn’t have asked for anything better, we had constant updates about her and were able to go and visit her with no problems at all. And all round 5star practice and couldn’t recommend them more!! Thank you!
• LP

  lost_in_orbit private

  Jun 5, 2026
  5.0
  Recently added our cat to their register, received great care so far, lovely staff
• SJ

  S J

  May 21, 2026
  1.0
  I have waited several months before writing this review so that it was not written emotionally, and also in the hope that someone from the practice would contact me to discuss what happened. Unfortunately, I have heard nothing. I used this vets practice for over 20 years. The vets themselves are excellent — compassionate, understanding, and clearly dedicated to both the animals and their owners. Sadly, this is where the positive experience ends. The management team and much of the reception staff (with one or two exceptions) are among the least customer-focused people I have dealt with. Earlier this year, I had to make the heartbreaking decision to have my elderly dog put to sleep. Weeks beforehand, I called to ask what the process would be when the time came and was told simply to call on the day. When I called early that morning and explained the situation, I was told I would need to go to another practice. In over 20 years I had never attended another branch, and on the day I most needed familiarity and compassion, this was not offered. I declined, and was then offered two appointment slots, one with Bruce. However, I was again asked what the appointment was for, and when I repeated myself, there was no apology or acknowledgement before I was placed on hold while they searched for an “available appointment”. I completely understand that other animals also needed care that day, but there was absolutely no compassion shown during that call. Eventually, I was given an appointment later that morning. I waited outside in my car and called reception to explain I did not feel able to sit in the waiting room until the vet was ready. At no point did anyone check if I was okay. The appointment itself was handled well. The vet was kind, compassionate, and professional throughout. The following day, my mum — who is also a customer of the practice — explained to the team how upset I had been by the experience. She was told I would need to submit my complaint in writing, less than 24 hours after losing my 15-year-old dog. At that point, I simply was not emotionally able to do that. My mum explained this and was told the matter would be looked into. A week later, I emailed to cancel the pet policy I held for my other dog and explained I would be moving to another vets practice. The only response I received was what appeared to be an administrative email saying “blanket where ashes are kept”. I replied asking whether this email had been sent to me in error, but received no response. I later contacted Hope Vets by email on a Sunday evening, and the owner personally replied to say they were accepting new clients. I registered with them immediately. The next contact I received from Rogers Brock was a phone call asking permission to transfer my records, which I agreed to. The caller then phoned back moments later to say, “By the way, did you know Hope use our vets for out-of-hours cover?” Given the circumstances, this came across as unnecessarily smug and lacking in awareness of why I had chosen to leave. My issue was never with the vets themselves, so using them for emergencies was never the concern. Since then, I have heard nothing from the practice, aside from continued marketing emails despite unsubscribing — including today’s email announcing a rebrand. Over the years, I have spent in excess of £20,000 with this practice and trusted them completely with my pets’ care. They are no longer the compassionate, supportive practice they once were. They over price medication, which is available online with out prescription. It is deeply disappointing that loyal customers can leave after such an upsetting experience without any meaningful acknowledgement, accountability, or attempt to make things right. I do not understand why they have a practise manager as surely this is the role to resolve things. I would never use this vets again.
• LH

  Lauren Grace Harrop

  May 21, 2026
  1.0
  Wayne the vet is absolutely amazing - he is the best, and if I were rating him alone, it would easily be a 5-star review. Sadly, I have had to take my pet elsewhere due to the practice manager, Julie. My account was apparently placed "in debt" because a Direct Debit wasn't set up, despite the fact that I have the paperwork proving I gave the practice all my details. I spoke directly to Julie back in March, and she promised to call me back the following week to resolve this. We are now in May, and she never called me back. This total lack of communication effectively put my dog's health at risk. After being a loyal client for over 10 years, it’s incredibly disappointing to leave, but I was left disappointed and sad, I had complete trust and faith in Wayne and the nursing team, but Julie's negligence and poor communication forced me to move to another vet. (EDIT 27.05.26 ::I will not be contacting the practice again for a 3rd time re the same issues when i have been promise twice, a call back from Julie, this is pointless - FYI i never asked you to share my case files on this review either.)

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