Certified by Pets at Home Stoke Longton • Aug 30, 2026
Pet StorePets at Home Ltd
Pets at Home Stoke Longton is your trusted local pet shop, offering quality pet food, treats, toys and accessories for dogs, cats, small animals, fish and reptiles. Sign up to our free Pets Club for rewards, discounts, and pet care tips. Keep your pet’s food stocked effortlessly with Easy Repeat, our simple subscription service. Prefer to shop online? Use our fast Click & Collect to pick up your order at Pets at Home Stoke Longton at your convenience. We’re proud to serve pet owners throughout Stoke-on-Trent with friendly service and trusted brands.
Location
Certified by Pets at Home Stoke Longton • Aug 30, 2026
Certified by Pets at Home Stoke Longton • Aug 30, 2026
Monday9:00 AM - 8:00 PM
Tuesday9:00 AM - 8:00 PM
Wednesday9:00 AM - 8:00 PM
Thursday9:00 AM - 8:00 PM
Friday9:00 AM - 8:00 PM
Saturday9:00 AM - 7:00 PM
Sunday10:00 AM - 4:00 PM
8/31/20269:00 AM - 8:00 PM
Products & Services
1 list · 1 item
Explore offerings from Pets at Home Stoke Longton on Phoenix Retail Park in Stoke-on-Trent, with popular services available at this location.
Products and Services
1 item
Services
If you're looking for help or advice, feel free to pop in-store and our friendly colleagues can assist you with... Free Harness Fitting | Free Weight Checks | Nutrition Consultations | Adoption Centre | Licensed Medicines | Pets in-store | Carry to Car Service | Click & Collect and any other pet queries you may have.
Visited this morning and had the worst interaction with store manager Ryan - he has no customer skills whatsoever and needs to learn how he talks to paying customers. I’ve been a customer here for years and it’s a shame to put such a bad note on what is normally a welcoming store. Ryan is rude and does not know how to speak at a normal volume and his only volume is shouting across the store in front of a store full of customers. Don’t be like Ryan - be kind it costs nothing
MH
mel hilton
Jul 21, 2026
1.0
To much chatting,would not show me where type of dog food was.pointed that was it no help whats so ever.Then got to tills spike ro me like popp as I di not understand something wont be comming again have no time for customers
MW
Mandye Wright
Jul 19, 2026
5.0
Helpful staff found what I needed
Clean and wwll lai out has vet service for chips neutering etc.
Aircon which was a real bonus *****
AA
Andrei Avil
Jul 7, 2026
5.0
Дружелюбно настроенные сотрудники.Вежливые и отзывчивые.
WB
Wendy Booth
May 29, 2026
5.0
Very helpful staff I had to speak to two directly on the sales floor, both were polite, friendly & able to answer my questions & take me to the stand where I could choose which one was right for me
Frequently Asked Questions About Pets at Home Stoke Longton
Can I order online and collect in-store?
Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.
To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.
Are pets allowed in Pets at Home stores?
Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.
Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.
How to find lost property I've lost in store.
If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.
Are there any upcoming events at Pets at Home stores near me?
Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:
My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.
Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.
Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.
To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.
Do Pets at Home stores offer parking facilities?
Yes, many Pets at Home stores offer parking facilities for their customers.
Are Pets at Home stores accessible for people with disabilities?
Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.
Can I order products online and pick them up at Pets at Home Stoke Longton?
Yes, Pets at Home Stoke Longton offers a Click & Collect service where you can order products online and collect them in-store, often within one hour of placing your order.
Are pets allowed inside Pets at Home Stoke Longton?
Yes, well-behaved dogs on leads are welcome inside the store, allowing you to shop with your pet by your side.
What types of pet products can I find at Pets at Home Stoke Longton?
You can find a wide range of products including pet food, treats, beds, coats, toys, grooming equipment, healthcare products, cages, and accessories for dogs, cats, small animals, fish, and reptiles.
What are the opening hours for Pets at Home Stoke Longton?
The store is open Monday to Friday from 9:00 to 20:00, Saturdays 9:00 to 19:00, and Sundays 10:00 to 16:00.
Does Pets at Home Stoke Longton provide services like free harness fitting or weight checks?
Yes, the store offers services such as free harness fitting, free weight checks, nutrition consultations, licensed medicines, an adoption centre, and a carry to car service.
Is there parking available when visiting Pets at Home Stoke Longton?
Yes, many Pets at Home stores, including Stoke Longton, offer parking facilities for customers.
Is Pets at Home Stoke Longton accessible for customers with disabilities?
Yes, the store strives to be fully accessible with features like wheelchair access and accessible parking spaces to accommodate all customers.
Which nearby places can I visit for pet healthcare services near Pets at Home Stoke Longton?
Vets for Pets is located nearby and provides veterinary and diagnostic services, making it convenient to visit both locations for your pet's needs.
Are there dining options near Pets at Home Stoke Longton where I can relax before or after shopping?
Yes, nearby dining options include McDonald's, Pizza Hut, Costa Coffee, The Pepper Mill pub, and Lin restaurant, offering a variety of food and drink choices close to the store.
Where can I find other shopping options near Pets at Home Stoke Longton?
Phoenix Retail Park, where Pets at Home Stoke Longton is located, also features Smyths Toys, Shoe Zone, Currys PC World, and Tesco Petrol Station for diverse shopping needs.
Brand Certified Facts from Pets at Home Stoke Longton
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Certified August 30, 2026Yext Knowledge Graph
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