Our friendly, professional team is dedicated to the care of your pets and providing the highest possible standard of service because we know how important your animals are to you. We strive to make sure your pets live long, enjoyable and happy lives.
We encourage communication on all levels; face to face, by telephone and email. We have regular meetings for all our staff; to receive training, discuss points of interest and listen to feedback from our clients. This helps us to understand what our clients expect from us and therefore enable us to improve our service to you.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.