YourVets Smethwick

Reviews

• MM

  Madalina

  May 4, 2026
  1.0
  Extremely Disappointing Service Emergency I called three times to book an emergency appointment and never got an answer. Feeling worried about my pet, I decided to walk in, only to be met with a rude receptionist. She immediately told me I’d be charged £100 for just a consultation because I didn’t make an appointment despite the fact that I had tried calling multiple times. When I explained this, she did apologize, but it felt insincere, and there was no real empathy or understanding. It’s clear this place cares more about money than the well-being of animals. If you love your pet, I would recommend avoiding this unprofessional, uncaring practice.
• RR

  Ritesh Rishi

  Apr 28, 2026
  1.0
  Pets Are Just £ Signs Here A 15‑minute consultation at YourVets costs £58.50, compared to £40 for a 30‑minute consultation at an independently owned veterinary practice. With the Healthy Pet Club requiring all discounts to be repaid in full if you end the 12‑month contract early, it becomes clear that the CVS‑owned YourVets operates primarily as a business focused on revenue rather than as a veterinary practice. This is further highlighted by charging £3 for a Royal Canin ‘Gastrointestinal’ cat food pouch that costs £1.60 at JustForPets, and adding items like £3.58 for cat litter onto a £2,000 veterinary bill.
• EX

  Ellie Xoxo

  Apr 13, 2026
  5.0
  Came here with my dog today as she needed her nails cut, all the staff are wonderful and made my dog feel special and calm, one member of staff stuck out to me and it was the blonde receptionist lady, she was so kind and just supportive, incredibly friendly and took a interest in my dog, absolutely wonderful woman
• DD

  Dannielle

  Mar 26, 2026
  1.0
  Have been calling for 2 days regarding my dogs biopsy results, keep being told a vet will call me back and still hasn’t. I paid £240 for this test that is very worrying as a family and the vet hasn’t even got the decency to contact me to discuss the results awful service especially when I have paid so much money
• KK

  Kitty Kuddles

  Feb 22, 2026
  5.0
  My usual vets use this practice for their out of hours care and I have had to use them twice for emergencies both late at night on a weekend and both cases were dealt with quickly, professionally and at a good price. On both occasions the staff have been excellent and when the one visit required euthanasia it was done in a very caring and sympathetic manner and we were never rushed.

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