The Groom Room Burton-Upon-Trent

Reviews

• BV

  brian vallis

  May 9, 2026
  1.0
  Went to a walk in for a foot trim, was told no availability as was fully booked, asked for a booking slot was told no booking slot needed just walk in, but I have an told can't do it today Saturday as fully booked, so how can they be fully booked if I can't book in? Not very helpful whatsoever
• SR

  sophie R

  Apr 15, 2026
  1.0
  Avoid at all costs, this groomers lie and are out to just take money from you. Booked us in for a puppy groom which we changed to a full groom as our pup is in desperate need of a cut now at 7months old for them to refuse saying that on the system he misbehaved… however on collecting him from his previous 2 grooms they both told us he had been great. So someone is lying somewhere either on the system or to us when we collected him. His last groom was also not as good as his first and now we feel the just wanted us to come back sooner and pay again. When speaking with them to say he needs a full cut now he is 7months the refused until he had another puppy groom but would then cut him the following day which makes no sense and proves they are out to make more money from customers. The customer service from the staff is disgraceful and the attitude of the staff is disgusting. We will not be using again and will be telling everyone of our experience. Our pup had 3 previous cuts with no issues so was gobsmacked to learn of the note on the system of his behaviour, when we questioned what the misbehaviour was they said it wasn’t stated!!!
• CF

  Charlotte Fletcher

  Dec 16, 2025
  5.0
  Wonderful place. The staff are always so friendly and helpful, and they take such great care of my assistance dog. He is always very happy to go and comes out looking and smelling absolutely amazing.
• IB

  Izzy Brookes

  Oct 27, 2022
  5.0
  Great professional service great with my dog
• AH

  Amelia Hanko

  Mar 4, 2022
  1.0
  AVOID!! I will not be returning! I took my 5month old cockerpoo to have a puppy groom this was his second groom, and the first time he went he seemed OK and came home looking lovely. This second time, I went to collect him and he look no different, I paid for puppy spa costing in total £35, the woman was so negative saying she couldn't groom him because he was misbehaving. He is a pup! But she didn't tell me she hadn't done anything until I had paid, where she also mentioned that all his belly was matted and she couldn't get them out. Which resulted in me having to pay an extra £20 at another groomers to get the matts out , so in total I have paid £55 for my dog to have a bath! And a shaved belly.i will not be going back to pets at home for grooming as they are clueless, I have sent an email of complaint and heard nothing. The new groomer I went to said pets at home hadnt even touched his feet, his bottom, his ears ect he still couldn't see because his fur was so long over his eyes. Save your money and go to a proper groomers who care for the welfare of dogs.

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