Merrist Wood’s Dog Day Care Centre is a secure area with double entry and buzzer gate system for additional security and heated indoor cabin. After a recent inspection the Centre has been awarded 5 stars which means that the criteria for the higher standards have been met.
Your dog will spend their days socialising with friends, sniffing specifically designed areas and enjoying fun activities that involve some basic training, and use of agility equipment, tunnels and small jumps. For some well-earned rest and relaxation, the dogs can lounge on the comfortable sofas and beds in our heated cabins. Our staff are fully qualified and hold Pet First Aid certificates. There is also a secure field available for hire.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.