Beech House Vets is a proudly independent, family-owned practice, with its history dating back to the 1870's- owned by only two families during this time, with four branches - Shepperton, Cobham, Thames Ditton and Hersham. We believe passionately that veterinary care should not just be there for health problems and emergencies but more positively by centring on ongoing health. We want all of our pets to lead happy and healthy lives and we know that this is best achieved through building a long-term relationship with our clients - getting to know their pets - focussing on wellbeing, good nutrition and everyday preventative care. If this is what you're looking for, do please pop in or give us a call, we'd love to hear from you!
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.