Brand Certified
The Village Animal Hospital - Caterham
4.3(221 reviews)
Certified by The Village Animal Hospital - Caterham • Jun 28, 2026
Business Details
Sergeants Hall, Caterham, SRY
CR3 5ZD, United Kingdom
Certified by The Village Animal Hospital - Caterham • Jun 28, 2026
+44 1883 348483
Certified by The Village Animal Hospital - Caterham • Jun 28, 2026
https://www.cvsvets.com/south-east/the-village-animal-hospital
Certified by The Village Animal Hospital - Caterham • Jun 28, 2026
About
Certified by The Village Animal Hospital - Caterham • Jun 28, 2026
VeterinarianEmergency Veterinarian ServiceCVS Group Plc
Here at The Village Animal Hospital we are a small animal practice who offer: SignVideo - Deaf BSL service, The Healthy Pet Club, Pet insurance, Nurse clinics, Repeat prescriptions, Dog grooming, Cat grooming, Cat hotel, Puppy training across the wider Caterham area.
We are RCVS accredited as a Small Animal Veterinary Hospital, welcoming Cage and aviary birds, Cats, Dogs, Ferrets, Guinea pigs, Parrots and Cockatiels, Rabbits, Small furries. We are passionate about animal care and making sure your pets receive the best possible veterinary healthcare.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by The Village Animal Hospital - Caterham • Jun 28, 2026
The Village Animal Hospital - Caterham
Sergeants Hall, Caterham, SRY
CR3 5ZD, United Kingdom
Hours
Certified by The Village Animal Hospital - Caterham • Jun 28, 2026
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Reviews
4.3
221 reviews
5 stars
169
4 stars
18
3 stars
4
2 stars1
1 star
29
- KWKewin WitkowskiJun 18, 20265.0Excellent out-of-hours service. They helped my dog when she was in pain and were kind, friendly, and incredibly knowledgeable. Izzy was fantastic, she explained everything clearly and took great care of my dog throughout. I’m so grateful for the care we received and would highly recommend them.
- WLWilliam LakeMay 15, 20265.0Great staff great atmosphere
- LSLucy SimmonsApr 22, 20261.0Absolutely awful experience, the vet was dismissive unprofessional and insensitive the complaint was handled with no urgency it took 2 months and I’ve still not received my money back even though it’s been confirmed in an e mail. It felt all about the money and not the care which is such a shame, I rarely write reviews but the intimidating behaviour and unprofessional manner is concerning. If the complaint had been handled in a timely fashion with less excuses and justifications then this review would have been positive. Mistakes have been made I hope the whole vet learns from this scenario!
- YYYing YaoMar 18, 20265.0Thank you for everything.
- KSKatie ShahFeb 2, 20265.0Last week our cat came home unable to use his front leg, he’d managed to get home but was weak and quite limp, we assumed he had been hit by a car. We called the animal hospital and were asked to come in immediately. When we arrived the team were warm and efficient and had soon managed to put our minds at ease that our cat hadn’t been hit by a car and was therefore not in any pain. They diagnosed an embolism, and ultimately heart failure and unfortunately we had to say goodbye to our boy. They could not have done more to comfort us and try to make an incredibly sad situation bearable. They took their time, allowed us as long as we needed to say goodbye and were so kind and caring. I can’t thank them enough for that. I thoroughly recommend this animal hospital and its staff.
Frequently Asked Questions About The Village Animal Hospital - Caterham
Do I need to make an appointment?
All consultations are by appointment only, so please call us to discuss your pet's needs and arrange an appointment.
Can I call your practice for advice?
If you have any concerns about your pet's health, please call us. Whilst our team can provide some guidance over the phone, we recommend booking an appointment for a more thorough evaluation.
Will my pet insurance cover the costs of treatment?
Treatment is tailored to each pet, so insurance coverage may vary. We would advise contacting your pet insurance provider to confirm what is covered.
How much will my pet's treatment cost?
Treatment costs vary based on your pet's needs. We will always provide a cost estimate before proceeding with any treatment. Please call us for more details.
How do I register with your practice?
Registration is easy: simply complete the form on our website, or call us and let our receptionist know you'd like to become a client.
How do I make an appointment?
Booking an appointment is simple—just give us a call!
How do I make a complaint?
We strive to always offer top-quality service, so if something isn't right, please let us know as soon as possible. For formal complaints, you can contact the practice in person, by phone, or in writing.
Do I need to make an appointment to visit The Village Animal Hospital?
Yes, all consultations are by appointment only. Please call us to discuss your pet's needs and arrange an appointment.
Can I call the practice for pet health advice?
Yes, you can call us for advice. While we provide some guidance over the phone, we recommend booking an appointment for a thorough evaluation.
How can I register my pet with The Village Animal Hospital?
Registration is easy: complete the form on our website or call us to let our receptionist know you'd like to become a client.
What are the opening hours of The Village Animal Hospital?
We are open Monday to Friday from 8:00 AM to 7:00 PM, and Saturdays from 8:00 AM to 12:00 PM. We are closed on Sundays.
What pet services does The Village Animal Hospital offer?
We offer services such as dog and cat grooming, nurse clinics, repeat prescriptions, puppy training, cat and dog neutering, vaccinations, microchipping, a cat hotel, as well as SignVideo for Deaf BSL users.
Does The Village Animal Hospital accept pet insurance?
Yes, we offer pet insurance options including MiPet Cover and The Healthy Pet Club. Coverage depends on your policy, so please check with your provider.
What payment methods are accepted at The Village Animal Hospital?
We accept Maestro, MasterCard, and Visa credit and debit cards for payments.
What nearby medical facilities can I visit before or after my appointment at The Village Animal Hospital?
Nearby medical facilities include Townhill Medical Practice, Jabs Travel Clinic, and Paydens Pharmacies, which offer general health and dental services and pharmacy needs, convenient if you require additional healthcare services.
Are there any nearby emergency pet services close to The Village Animal Hospital?
Yes, Vets Now Caterham and MiNightVet Caterham are nearby emergency pet hospitals available for urgent care if needed outside normal hours.
What local venues can I visit near The Village Animal Hospital for dining or relaxation?
Nearby you can visit the Ladybird pub and restaurant or Boundary on The Green, a pub and beer bar, perfect for a meal or drink before or after your veterinary visit.
Brand Certified Facts from The Village Animal Hospital - Caterham
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Certified June 28, 2026Yext Knowledge Graph
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