Animal ShelterConference CentreEvent VenueGift shopNon-Profit OrganisationPet StoreCharity ShopTourist Information Centre
Set within the stunning Blackdown Hills, Ferne sanctuary has been rescuing, rehabilitating and rehoming pets and farm animals since 1939 and offers a peaceful countryside escape where visitors can relax and enjoy the surroundings.
Managing expectations:
As a working sanctuary, animal welfare is always the top priority, and they are free to spend their day as they choose, so during colder or wetter days, many animals may be tucked up in their. Additionally, some grazing animals may be in other areas of the sanctuary’s 72-acre site and may not always be visible to visitors.
The sanctuary, gift shop and café are open seven days a week, all year round, Ferne Animal Sanctuary welcomes both members and visitors with pre-booked tickets.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.