The RSPCA Suffolk Central Branch has been helping animals in need across Suffolk for over 90 years.
Our Martlesham Animal Centre provides rehabilitation and rehoming services for up to 100 animals at a time. Our Welfare Clinics in Ipswich, Stowmarket and Bury St Edmunds provide access to low-cost veterinary care and medication for low income families. We also off donation-only microchipping clinics, pop-up pet food banks and advice.
We are a separately registered charity from the national RSPCA, and the majority of our income comes from our own fundraising efforts, including events, our shops, donations from members of the public and legacies. We receive no money from the Government or the National Lottery.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.