Riversbrook Veterinary Centre - Cliff Lane

Reviews

• PG

  Petra Gunn

  Jun 4, 2026
  1.0
  Given a bill of £2000 to remove 7 teeth from my dog - explained I couldn’t afford this now but we saved panicked stressed and went back for a check up told teeth has a little plaque and she’s in good health ?? Different vet Dog prescribed steroids for a skin complaint resulting in the immune system lowering dog picks up an eye ulcer - dog very poorly - no advice given about this had to research- no after care advice given just the emergency vet pamphlet - whilst we here I paid for a 7 day treatment plan and only had 5 days medication FOR PAIN !!! appointment cancelled last night - and tonight - my dog has no pain relief - ( managed to get her in the university vet very very good practice got her an appointment immediately as can see she’s suffering) This practice does not care about your animal or its welfare it cares about your money and how much it can get out of you at risk of the animal - When I asked what I could do about my dog being sick and no pain relief I was told - I don’t know sorry - my dog is very very poorly Looked into who owns these branches - and the company who owns them have numerous complaints from broken hearted owners and a very low score on trust pilot ALSO THEY TOLD ME THAT ALTHOUGH THE APPOINTMENT IS CANCELLED I CAN COME IN AND PAY FOR MY LAST DOG CREMATION IN 2020 - WHICH WAS PAID AND I HAVE THE STATEMENT TO PROVE IT AND IT WAS 37 QUID !!! Please avoid at all costs -
• SE

  Sian Elliott

  Mar 24, 2026
  1.0
  Last week my cat returned from going missing for a few days and was sadly very unwell. I immediately took him to the vets and he was given an anti sickness injection, I was told to keep an eye on him and bring him back if he didn’t progress positively. Sadly he didn’t move, he simply sat in the same place. Did not eat, drink or use the bathroom. When I took him back to the vets I was very upset as anyone would be taking their pet to a vets unwell. Upon going to the vet, I was treated very rudely and spoken to in a way that made me feel horrible, this was all due to the costs of treatment that were going to cost upwards of £2800 from the previous conversations I had. I know my cat and I knew he was not in a well state, discussion turnt to welfare euthanasia. They recommend that he would be put down due to the ongoing decline that had happened very quickly. I sadly had to agree because it was the humane thing to do, it wouldn’t be fair to put him through this. The compassion I was shown was appalling and the compassion my cat was shown was disgraceful. He was tipped out of his cage by the vet, I was asked if I wanted to stay for the procedure to which I said yes. However, when he brought in my cat the vet pulled on him arm as he was moving, the injection hadn’t yet gone in. The vet still attempted this procedure knowing that he was stressed, the cannula was ripped out due to him having his arm pulled in my belief. He whisked him off and sedated him, he explained that my cat has been redressed where the cannula was as it bled. He then had to administer the euthanasia but kidney (I know this is a route the procedure may take). I waited in the waiting room and the only positive I have from this entire process is that the reception ladies are the most kindest, compassionate people you will meet. A stark difference to the vet who brought my cat to me and left me firstly without explaining when I could pay. To be honest, the entire process was awful. Euthanising a pet is never a pleasant thing, it is a horrible thing to experience. But seeing the way my cat was treated when he was so unwell was appalling, alongside the sheer lack of compassion the vet gave me. Thank you however to the amazing lady at the reception, you are great at your job!
• LL

  Lilian Levesque

  Mar 6, 2026
  5.0
  Look after our cat very well!
• TS

  theo Slowley

  Feb 17, 2026
  1.0
  On the day 8am queue for appointments. My mother is a disabled pensioner, so when her dog needs to see the vet I help. But now you cant make an early appointment in advance, but have to call at 8am, on the day!!! I asked what day did they have an early appointment to be told, a couple days later but then said for the 9.30 I wanted would also be call at 8am. People have busy lives so I cant clear a morning just hoping to get an appointment. Why on earth if you have a clear time slot cant you just book it as before. And to say use the Internet my mum is 82, she doesn't have the Internet. It's ridiculous and we'll have to move vets. I did call after posting this to confirm the transfer of my mothers dog to another vet. Had a very similar conversation about could have asked for another day. To which I said again, I had asked for a morning when I didnt need to call but wasn't given the choice. Loving the new vet, had same day appointment but do appreciate, time may tell. Have to add that the new vet said in Bonnie's notes, she probably had a water infection, high protein and crystals in her urine. We were disgusted to hear this as we were never told. Had paid for Bonnie to have the test! But never told she had an infection. It was the reason we went in. And the new vet was also shocked that your vet wanted to amputate bonnies tail when she had a cyst on it. Lucky for her it burst and with home care she was and is completely fine.
• SC

  Shaun Collins

  Mar 5, 2018
  5.0
  Great plase

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