Question 1

Can I order online and collect in-store?

Accepted Answer

Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.

To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.

Question 2

Are pets allowed in Pets at Home stores?

Accepted Answer

Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.

Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.

Question 3

How to find lost property I've lost in store.

Accepted Answer

If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.

Question 4

Are there any upcoming events at Pets at Home stores near me?

Accepted Answer

Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:

My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.

Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.

Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.

To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.

Question 5

Do Pets at Home stores offer parking facilities?

Accepted Answer

Yes, many Pets at Home stores offer parking facilities for their customers.

Question 6

Are Pets at Home stores accessible for people with disabilities?

Accepted Answer

Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.

Question 7

Can I order products online and collect them at Pets at Home Oxford?

Accepted Answer

Yes, Pets at Home Oxford offers a Click & Collect service where you can order online and pick up your items in-store, often within an hour of purchase.

Question 8

Are pets allowed inside Pets at Home Oxford?

Accepted Answer

Yes, well-behaved dogs on a lead are welcome inside Pets at Home Oxford, allowing you to shop with your pet.

Question 9

What are the opening hours of Pets at Home Oxford?

Accepted Answer

Pets at Home Oxford is open Monday to Friday from 9am to 8pm, Saturday from 9am to 7pm, and Sunday from 10:30am to 4:30pm.

Question 10

Does Pets at Home Oxford provide parking for customers?

Accepted Answer

Yes, many Pets at Home stores, including the Oxford location, offer parking facilities for customer convenience.

Question 11

Is Pets at Home Oxford accessible for people with disabilities?

Accepted Answer

Yes, the store strives to be fully accessible with features such as wheelchair access, accessible parking spaces, and lifts where available.

Question 12

What kind of pet products can I find at Pets at Home Oxford?

Accepted Answer

Pets at Home Oxford offers a wide range of products including pet food, treats, toys, bedding, grooming products, and accessories for dogs, cats, small animals, fish, and reptiles.

Question 13

Are there any pet grooming services available nearby?

Accepted Answer

Yes, The Groom Room Oxford, located nearby, offers professional pet grooming services which complement your visit to Pets at Home Oxford.

Question 14

Can I grab a coffee when shopping near Pets at Home Oxford?

Accepted Answer

Absolutely, Pausa Cafe located inside Dunelm at the Botley Road Retail Park is nearby and perfect for a coffee break while shopping around Pets at Home Oxford.

Question 15

Are there veterinary services close to Pets at Home Oxford?

Accepted Answer

Yes, Vets4Pets Oxford is nearby and provides veterinary care, making it convenient to manage your pet’s health while shopping locally.

Question 16

What other stores are located near Pets at Home Oxford for related or additional shopping needs?

Accepted Answer

Nearby stores include Dunelm for home goods, Halfords for automotive needs, and Wren Kitchens for kitchen remodeling, offering diverse options near Pets at Home Oxford.

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